Stephen Molli

Reservationist

Location 15h@2xGreater Chicago Area

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Work Experience
  • Postmate

    Postmates
    Dec. 2016 to Present (Less than a month)

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    Role & Tasks:

    Communicate details of order status with customers, and bring up any concerns with Postmates Service team so they can help to deal with the issue.
    Remain detail-oriented, accounting for all items while making sure orders are well protected.

  • Reservationist

    AceBounceChicago, IL, US
    Jun. 2016 to Nov. 2016 (5 months)

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    Role & Tasks:

    Hired as part of the launch team for this ping pong themed venue. Responsible for assisting companies and private parties plan their AceBounce experience. Coordinated amenities, menus and other logistics leading up to events.
    Organized daily event reports and BEO's to inform floor managers and chefs of event details to ensure an amazing guest experience. Planned corporate outings for AIG, KPMG, Viacom, Tronc, Blue Cross Blue Shield, and NetSuite.
    Also assisted the business development director with establishing industry relationships across Chicago hotels, restaurants and corporations, to build AceBounce’s brand awareness through promotional offers and industry events.

  • Line Cook & Banquet Server

    Biltmore Country ClubNorth Barrington, IL, US
    Jun. 2015 to May. 2016 (11 months)

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    Role & Tasks:

    Helped to organize indoor venue spaces based on members' event specifications; setting-up room and table layouts as indicated, with Biltmore furnishings, then clearing the event space after events had concluded. Greeted and served
    club members and their guests for special events, and throughout, ensured every additional requests were fulfilled.
    As a Beachhouse Cook, worked alongside a team to serve members over weekends and for special events through the Summer. Keeping mental inventory of what ingredients and produce would be needed, and preparing ingredients for
    the day's orders.

  • Computer Lab Supervisor

    Bowling Green State UniversityBowling Green, OH, US
    Apr. 2013 to Oct. 2015 (2 years and 6 months)

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    Role & Tasks:

    Responsible for creating the Lab Check Schedule for employees to 'check-in' to residence hall computer labs, to check for and report issues to me. Investigated and resolved may types of problems such as missing equipment, broken furniture, low supplies, and other miscellaneous issues needing special attention.

    Awards:
    Promoted to Supervisor of computer labs in all campus residence halls
Education
  • Hospitality, Tourism, Event Planning, Business minor
    Bowling Green State UniversityBowling Green, OH, US
    Aug. 2011 to Dec. 2015

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    Bachelor of Science Degree

    Summary

    Member of BGSU Honors College

    Awards
    Dean's List
Skills

Conflict Resolution

OpenTable or other

POS Systems

Event Management / Organization

Staffing / scheduling

Food Preparation Knowledge

Accounting / Bookkeeping

Customer Service

Reservation System Management

Social Media

Hospitality / Management Degree

Microsoft Office

Marketing / PR

Certifications & Courses
  • IC3 Digital Literacy
    Certiport
    May. 2011 to Dec. 2016
Organizations & Volunteer Activity
  • Development Intern

    Mental Health Association of Greater Chicago
    Volunteer • May. 2015 to Aug. 2015

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    Summary
    Worked with the CEO and staff to help plan and manage its major fundraiser, the annual charity golf outing at Makray Memorial Golf Club, and was responsibile in researching and contacting local businesses with donation requests for the silent auction and raffle prizes. Post-event, I prepared the financials reports to ensure funds were collected and accounted for and to show the profitability of the fundraiser for the organization's board of directors. Other responsibilities included researching and writing grant proposals to institutions that could provide financial aid for the organization's mental health programs for Chicago Public Schools.
  • Event Planning & Administrative Assistant

    Bowling Green Chamber of Commerce, Convention & Visitor's Bureau
    Volunteer • Sep. 2014 to May. 2015

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    Summary
    Worked with the Chamber’s event planning team on large projects such as the holiday parade and smaller community events. Became familiar with the Chamber’s business and community members to provide the support services offered with their Chamber membership. Provided general office assistance including greeting and assisting guests in person and by phone. With the visitor's bureau, coordinated print and online marketing for community attractions and events through an interactive community calendar, social media and relevant websites such as Trip Advisor, Wikipedia, and Blogspot. Handled visitors’ evaluations through Survey Monkey to rate their experience while interacting with local service establishments. Welcomed and assisted visitors by answering questions and making recommendations regarding the city, services, community, and university.
Interests
Recycling & composting, Skiing, Camping, Ping pong, Kayaking, Rock climbing, Tennis
Languages
English Fluent
Spanish Basic
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