Role & Tasks:
- Provide support for Staff, Faculty, Doctoral Students and guests on the HBS campus.
- Monitor incoming service channels and ticketing system, and respond to customer requests in a timely and professional manner
- Manage a high-volume, fast-paced work queue filled with shifting priorities and many simultaneous pieces of work; maintain detailed and accurate ticket information
- Experience using desktop tools such as LANDesk Management Suite and ServiceNow