Jerry Jean

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Work Experience
  • IT Support Associate II: Customer Support Specialist

    Harvard Business School
    Jul. 2015 to Present (1 year and 5 months)

    See Details

    Role & Tasks:

    - Provide support for Staff, Faculty, Doctoral Students and guests on the HBS campus.
    - Monitor incoming service channels and ticketing system, and respond to customer requests in a timely and professional manner
    - Manage a high-volume, fast-paced work queue filled with shifting priorities and many simultaneous pieces of work; maintain detailed and accurate ticket information
    - Experience using desktop tools such as LANDesk Management Suite and ServiceNow

  • Owner/Lead Technician

    SuaveTech Consulting
    Jan. 2014 to Present (2 years and 11 months)

    See Details

    Role & Tasks:

    “SuaveTech Consulting” provides small business and families IT services, ranging from simple virus removals to building an IT infrastructure.
    For more info, please visit http://suavetech.tumblr.com

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