Luis Flores

PC Refresh Analyst

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Summary

Experienced information technologies professional who has a passion for educating the customer and looks to set examples and become a leader through teamwork, determination, communication and collaboration.

Experienced information technologies professional who has a passion for educating the customer and looks to set examples and become a leader through teamwork, determination, communication and collaboration.

Work Experience
  • PC Refresh Analyst

    NBC / Universal
    Jun. 2016 to Nov. 2016 (5 months)

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    Role & Tasks:

    (Assignment through AllSourcePPS ended prematurely due to dissolution of department at NBC)
    Los Angeles, CA
    PC Refresh Analyst
    • Desktop/Laptop replacement / PC support / Application support within Windows 7, 8.1, 10 and some Mac OSX
    • Hardware / Software installation and configuration
    • Client education / Client service
    Experience:

  • PC Deployment / Purchasing Coordinator / Desktop & POS Support

    Self-Realization Fellowship Church
    Jul. 2012 to Jun. 2016 (3 years and 11 months)

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    Role & Tasks:

    Los Angeles, CA
    PC Deployment / Purchasing Coordinator / Desktop & POS Support
    • Desktop Support / Gained more responsibility with multiple PC deployment projects.
    - XP replacement project: This included replacing 40 + Windows XP work stations in the organization with Windows 7 work stations. Tasks involved: Imaging new work station in System Center Configuration Manager, re-installing all previously installed software and peripherals and deploying new work station.
    - Thin Station replacement project: This included replacing 30 + Thin client work stations in the organization with Windows 7 work stations. All tasks involved are previously listed.
    • PC Deployment / Achieved promotion to Purchasing Coordinator for all work stations in organization while keeping all previous responsibility
    • Purchasing Coordinator / Gained more responsibility with POS support for all POS locations within organization while keeping all previous responsibility
    Experience:

  • 1 Desktop Support

    CyberDefender Corp
    Oct. 2010 to Jun. 2012 (1 year and 8 months)

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    Role & Tasks:

    • CyberDefender subscription sales / Achieved promotion to Level 1 Desktop Support
    • Level 1 Desktop Support / Installation of software, all peripheral hardware and all internal hardware / Troubleshooting software, all peripheral hardware and all internal hardware
    Experience:

  • Warehouse Team Lead

    Best Buy Corp
    Sep. 2004 to Oct. 2010 (6 years)

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    Role & Tasks:

    • Part-time camera and cellular phone sales / Achieved promotion to full-time
    • Full-time Best Buy Mobile retail sales agent / Achieved promotion to team lead in Warehouse
    • Warehouse Team Lead coordinating receiving and stocking shipment for store

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