Troy Williams

Center Store Manager

Location 15h@2xNew Orleans, LA

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Summary

Accomplished Food and Beverage professional trained by the #1 luxury hotel brand in the world. Well-rounded Banquets background that includes the set-up and execution of weddings, meetings, galas, off-site dinners and receptions, and other social events. Skills include monthly budget and checkbook management and equipment purchasing/inventory track... Read more

Accomplished Food and Beverage professional trained by the #1 luxury hotel brand in the world. Well-rounded Banquets background that includes the set-up and execution of weddings, meetings, galas, off-site dinners and receptions, and other social events. Skills include monthly budget and checkbook management and equipment purchasing/inventory tracking. Certified in Labor Management Systems, ServSafe, and as a Food Safety and Responsible Alcohol Awareness instructor. Human Resources training includes peer review panel moderator certification, disciplinary documentation, applicant pre-screening and interviewing, labor union practices, employee recognition and relations, community outreach and unemployment hearings.

Work Experience
  • Center Store Manager

    Winn-Dixie Supermarket
    Jan. 2014 to Present (3 years and 1 month)

    See Details

    Role & Tasks:

    Accountable for the profit and loss (P&L) for all assigned departments (grocery, frozen, dairy, general merchandise, pricing) and use leadership and merchandising skills to manage product levels and make sound business decisions. In addition, responsible for increasing customer confidence and loyalty by promoting and executing consistent operating conditions, providing courteous, knowledgeable and prompt service and a friendly atmosphere in the department.
    Primary Responsibilities:
    • Manage inventory, ordering processes, in-stock position, pricing integrity,
    merchandising, labor, security, expense control and other operational
    processes to company standards.
    • Ensure the departments are merchandised in accordance with the preferences of the community; maintain shelf allocations to ensure the availability of products at
    all times.
    • Ensure team members greet, assist, provide efficient service and thank customers
    in a prompt, courteous, friendly and business-like manner in order to promote the company image as a service-oriented operation.
    • Ensure the departments are well maintained and meet or exceed company
    standards for appearance.
    • Supervise, train and develop team members in accordance with company policies
    and procedures.
    • Evaluate department conditions and operations to determine strengths and areas
    for improvement; reinforce strengths while developing and implementing improved
    practices and procedures.
    • Conduct weekly sales meetings with team members to establish merchandising,
    sales and profit objectives.
    • Ensure company standards for safety, proper food handling practices, sanitation
    and productivity are maintained.
    • Responsible for scheduling department team members to meet business needs.
    • Ensure adherence to wage and hour policies and regulations.

    Fresh Area Manager
    Manage and develop fresh department (meat, seafood, deli, bakery, dairy, produce and floral) operations and team members and execute best practices to maximize sales and profitability. Also increase customer confidence and loyalty to the company by promoting consistent operating conditions, courteous and prompt service and a friendly atmosphere. Overall responsibly include:

    • Execute the company vision and expectations through example, management and measurement of performance of department managers and team members.
    • Perform manager on duty (MOD) duties when assigned; ensure the entire store team
    is productive and the total store meets standards.
    • Manage inventory, quality of product, in-stock position, production planning, pricing
    integrity, merchandising, labor, security, expense control and other operational
    processes to company standards.
    • Demonstrate and role model exceptional customer service exceeding customer
    expectations; ensure team members greet, assist, provide efficient service and thank
    customers in a prompt, courteous, friendly and business-like manner in order to promote the company image as a service-oriented operation.
    • Ensure each department's signing and merchandising reflects the preferences of the local customer base and overall value message.
    • Recruit, manage, develop, evaluate and retain a team of direct and indirect reports in accordance with company policies and procedures.
    • Train and coach team members on all KPI's, product processing, customer service,
    product knowledge, suggestive selling, safety and sanitation.
    • Evaluate department conditions and operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved
    practices and procedures.
    • Ensure shelf conditions and plan integrity by monitoring according to company policy.
    • Coordinate, plan and order seasonal and non-seasonal merchandise as it relates to advertised events and time of season; educate team members on the effect of market
    area conditions and seasonal variations on product and sales.
    • Attend and participate in weekly meetings to discuss departments' progress, financial
    results, recommendations and training enhancements.
    • Staff and schedule department employees within staffing plan and budget.
    • Ensure fresh department operations are consistent with all aspects of federal, state
    and company health, safety and sanitation codes.

  • Mitigation Analyst

    Hazard Mitigation Grant Program
    Jan. 2012 to Jan. 2014 (2 years)

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    Role & Tasks:

    Work directly with homeowners and internally manage both the HMGP1603 and HMGP 1607 Elevation/Pilot Reconstruction and Individual Mitigation Measures Applications. Provide oversight of the recovery grant processes in accordance with the Robert T. Stafford Disaster Relief and Emergency Assistance Act regulations through coordination with homeowners and Office of Community Development. Exercise independent judgment in coordination and advice to applicants, within the limits of applicable federal and state statutes, rules, regulations, policies, and procedures. Ensure work is performed in accordance with established guidelines and grant funds are expended and accounted for in accordance with federal and state requirements. Gather and review required documentation from homeowners in order to submit to the OCD staff for review and approval by GOHSEP and FEMA

  • Manager

    Phi Beta Sigma Federal Credit Union
    Jan. 2011 to Jan. 2012 (12 months)

    See Details

    Role & Tasks:

    Managed overall daily operations. Reduced shareholder negative inquiries from an average of 22 per month to 6 per month by implementing and/or revising Standard Operating Procedures (SOPs), training staff, redesigning and updating office space and equipment and converting all recessed files to electronic formats. Implemented strategic plan for fully automated transactions. Insured compliance with all NCUA requirements. Facilitated monthly conference calls with the Board of Trustees.

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