Alexandra Portela

Head Coach/Operations Lead

Location 15h@2xMiami Beach, FL

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Summary

OBJECTIVE
To obtain a full-time position at a professional workplace that encourages me to utilize the analytical, organizational and self-motivational skills I have acquired through my training experiences. Ten consecutive years of reliable customer service experience with the ability to coordinate the efforts of many to meet organizational... Read more

OBJECTIVE
To obtain a full-time position at a professional workplace that encourages me to utilize the analytical, organizational and self-motivational skills I have acquired through my training experiences. Ten consecutive years of reliable customer service experience with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision.

Work Experience
  • Head Coach/Operations Lead

    JugoFresh
    Sep. 2015 to Present (1 year and 7 months)

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    Role & Tasks:

    -Prepare cold press juices, smoothies, acai bowls in a fast pace environment
    -Provide the best hospitality and leadership skills.
    -Setting direction, communication, motivation, develop and set high standards for the team.
    -Mentor team on product knowledge, recipes, upselling and food presentation.
    -Ensure customers needs are understood and executed.
    -Build strong relationship, share knowledge and benefits with customers.
    -Assist customers in all aspects of store services including handling complaints and inquiries.
    -Oversee store opening and closing procedures.
    -Complete weekly schedule and monitor labor cost to be effective with store.
    - Ensure banking is managed efficiently and cash and receipts are reconciled.
    -Complete weekly inventory count successfully and accurately.
    -Monthly meeting of revenues, cost and profit.
    -Weekly phone conference with corporate.

  • Sales

    F.P Journe
    Oct. 2014 to Jul. 2015 (9 months)

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    Role & Tasks:

    -Responsible for providing an outstanding client experience.
    -Obtain client contact information to build an on-going relationship.
    -Network outside of the store and attend key events in the Bay Harbour area.
    -Meeting or exceeding sales object.
    -Follow up with client purchase and/or new watch model at boutique.
    -Weekly managing and ordering inventory for accessories

  • Assistant Manager

    Peace Love World
    Feb. 2014 to Oct. 2014 (8 months)

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    Role & Tasks:

    -Overall responsibility for sales and profitability of the store.
    -Provide the highest level of customer service in all areas.
    -Assist Area Manager with Daily Operations.
    -Responsible for the execution of the annual inventory
    -In charge of placing replenishment orders
    -Oversee the update of client books on a daily basis
    -Attend conference calls once a week
    -Monthly Goal setting
    -Contact clients for new collection/promotions
    -End of month financial reporting
    -Daily reporting of sales

  • Shift Supervisor

    CVS Pharmacy
    Nov. 2011 to Feb. 2014 (2 years and 3 months)

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    Role & Tasks:

    -Ensure great customer service
    -Provide guidance and motivate employees to achieve target goal for "My Customer Experience"
    -Assist in training of employees
    -Cash handling supply orders, shipment and inventory; control months cost
    -Prepare of weekly payroll
    -Daily administrative duties; organizing, planning and scheduling.

  • Sales Associate / Key Holder

    United Colors of Benetton
    Apr. 2008 to Nov. 2011 (3 years and 7 months)

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    Role & Tasks:

    -Overseeing day-to-day activities of the retail operation
    -Open/close store on a daily basis
    -Prepare/evaluate weekly sales value
    -Transport daily bank deposit to Wachovia
    -Audit merchandise stock levels
    -Re-order merchandise
    -Prepare daily payroll report for corporate review

  • Sales Associate / Monogram Specialist Pottery Barn Kids

    Pottery Barn Kids | Coral Gables, Florida
    Jun. 2007 to Apr. 2008 (10 months)

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    Role & Tasks:

    -Assessing customer's needs to provide excellent customer service
    -Clientele; place and following up on furniture orders
    -General cashiering duties
    -Appointed "monogram specialist"; awarded "Catch the Spirit" award for the highest sales in three months.

  • Sales Associate / Aerie Specialist

    American Eagle
    Jun. 2006 to Jun. 2007 (12 months)

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    Role & Tasks:

    -Ensure optimum customer service by using product knowledge to establish a loyal clientele
    -Register, fitting room clerk, wardrobe specialist and sales.
    -Promoted to the American Eagle "Aerie" specialist (under garments, PJ's, etc.)
    -Participate in "Aerie" conference calls

Education
  • Nutrition
    Jun. 2007 to Aug. 2009

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    A.A Degree

    Summary

    June 2007 - August 2009
    Miami Dade College / Dietician, Nutrition Miami, FL
    A.A

  • General Studies
    Dr. Michael Krop Senior High
    May. 2002 to May. 2006

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    High School Diploma Degree

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