Jillian Walters-Williams

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Location 15h@2xChicago, IL

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Summary

Experienced server bringing enthusiasm, energy and an exceptional work ethic. I am trained in a variety of areas of customer service, such as restaurants, healthcare and retail. I have a passion for helping people to have fun and enjoy themselves. I have a mixed knowledge of different cuisines and am always eager to learn more. I bring high energy... Read more

Experienced server bringing enthusiasm, energy and an exceptional work ethic. I am trained in a variety of areas of customer service, such as restaurants, healthcare and retail. I have a passion for helping people to have fun and enjoy themselves. I have a mixed knowledge of different cuisines and am always eager to learn more. I bring high energy and have a dedication to positive guest relations.

Work Experience
  • Server

    Brickhouse TavernChicago, IL, US
    Jun. 2017 to Present (6 months)

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    Role & Tasks:

    • Strong customer service skills, ability to make customers feel welcomed and comfortable.
    • Strong knowledge of craft beers, cocktails and wine.
    • Accuracy of taking food orders and explaining menu items in detail to guest.
    • Quick and efficient cash handling. Proficient in POS systems such as Aloha and Micros.

  • Bartender

    Cullens
    Aug. 2014 to Jan. 2015 (5 months)

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    Role & Tasks:

    Bartender and server in family style establishment with high volume on weekends when theatre shows played next door at the Mercury Theatre.

  • Entry Level Server

    MarmaladeChicago, IL, US
    Jun. 2014 to Oct. 2014 (4 months)

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    Role & Tasks:

    Breakfast server in a fast paced restaurant. Ability to create relationships with regular customers. Knowledge of making lattes, espresso drinks, cappuccinos. Opening and closing restaurant cash drawer.

  • Host / Hostess

    tommy bahamas sarasota
    May. 2009 to May. 2012 (3 years)

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    Role & Tasks:

    Welcoming guests and directing guests in restaurant, knowledge of menu, and specials of the day, taking reservations and being aware of how busy kitchen will be in order to make appropriate reservation times, setting up tables for large parties, clearing and cleaning empty dishes from tables, helping guests to call taxis and or hotel shuttles.

Education
  • Surgical technology/ AA applied science
    Aug. 2011 to Aug. 2012

    See Details

    CST/AA Science Degree • GPA: 3.9

Skills

Scheduling

Ticket Management

Up to 100 covers a night

Up to 200 covers a night

Up to 300 covers a night

Classic Food / Wine Service

Classic Wine Service Knowledge

OpenTable or other

Customer service

POS Systems

Event Management / Organization

Floral Arrangement

TIPS Certified

Food Safety Knowledge

Ability To Lift 40+ Lbs

Basic Floor Service

Beer Knowledge

Coffee Knowledge

Spirits/Cocktails Knowledge

Craft Cocktail knowledge

Food & Wine Pairings

Wine Knowledge

Microsoft Office

Off-site Event Management

On-site Special Events

Expediting

Servesafe Certified

Food Handlers Certificate

Food Safety Knowledge

Gluten Free

Certifications & Courses
  • Basset Certified
    Bassett
    Jun. 2017 to Jun. 2021
  • Illinois Food Handeler Certificate
    Illinois food handler
    Jun. 2017 to Jun. 2021
  • Certified Surgical Technologist
    NBSTSA
    Aug. 2016 to Aug. 2020
Interests
Culinary, Fashion , Craft cocktails and wine, Yoga
Languages
English Fluent
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