Katie Ireland

Account Manager for Crowdster

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Summary

Energetic and ambitious professional with over nine years of operations experience in the
hospitality and technology services industries. Seeking to leverage and use my experience in process and program management, client/account ownership and customer service to achieve an organization’s objectives and goals.

Energetic and ambitious professional with over nine years of operations experience in the
hospitality and technology services industries. Seeking to leverage and use my experience in process and program management, client/account ownership and customer service to achieve an organization’s objectives and goals.

Work Experience
  • Account Manager for Crowdster

    Zeroto Group
    May. 2016 to Present (1 year and 2 months)

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    Role & Tasks:

    Planned, directed and coordinated the activities for Crowdster's largest client, The Cystic Fibrosis
    Foundation, in the areas of IT, Systems Integration and Business Process Management
    • Developed project plans that identified key issues, approaches and performance metrics
    • Defined project scope, objectives, resources and deliverables
    • Planned and scheduled project timelines and milestones

  • Guest Experience Supervisor

    Hyatt Regency Tysons Corner
    Feb. 2015 to May. 2016 (1 year and 2 months)

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    Role & Tasks:

    Conducted interviews with potential new Guest Experience staff and trained all new Guest Experience
    agents
    • Maintained guest satisfaction by ensuring all guest inquiries or complaints were resolved in a timely and professional manner
    • Monitored guest comments and feedback to determine areas for improvement

  • Administrative Assistant

    Global Impact
    Jul. 2014 to Dec. 2015 (1 year and 5 months)

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    Role & Tasks:

    Assisted with charity registration renewals by submitting all appropriate tax documents based on state
    laws
    • Maintained each organizations' 'About Us' webpage to ensure accuracy and aesthetic appeal of information
    • Organized and executed planning of Board/Staff meetings

  • Assistant Front Office Manager

    Jan. 2013 to May. 2013 (4 months)

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    Role & Tasks:

    • Facilitated cross functional activities between operations in front office, housekeeping, engineering, and sales and catering for the success of a $10 million operation
    • Coordinated operations in budgeting, forecasting, scheduling, and labor cost control for the department
    • Increased retail merchandise revenue by reestablishing sales prices to ensure appropriate profits,
    reevaluating items sold to better meet and anticipate guests' needs, and increasing communication with vendors while establishing online accounts to guarantee order accuracy

  • Front Office Supervisor

    The Westin
    Jun. 2007 to Dec. 2012 (5 years and 6 months)

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    Role & Tasks:

    Created and implemented a Guest Expectation Index improvement program increasing property's scores
    exceeding Starwood-given goals
    • Supervised approximately four to six employees per shift depending on business needs
    • Managed weekly staffing schedule based on business forecasts and allotted labor

  • Front Office Supervisor

    W Atlanta MidtownAtlanta, GA, US
    Aug. 2010 to Mar. 2012 (1 year and 7 months)

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    Role & Tasks:

    • Coordinated and assisted Director of Front Office with monthly departmental quarterly meetings.
    • Aided in implementing cost-reduction programs to lower labor costs.
    • Oversaw room availability based on in-house corporate groups as well as social events.

Education
  • Business Management
    Aug. 2012 to Jun. 2017

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    Summary

    George Mason University
    Business Management - completed coursework towards a June 2017 graduation date

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