Paul Irving

Lead Server

Location 15h@2xBrooklyn, New York

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Work Experience
  • Lead Server

    NeraiNew York, NY, US
    Feb. 2015 to Aug. 2016 (1 year and 6 months)

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    Role & Tasks:

    Lead Captain. Lead the Captains in Service and helped ensure smooth operations including comping mistakes or offering product to ensure guest satisfaction, Also functioned as a closing manager, checking side work, counting money, and filing nightly reports.

  • Super Captain

    Blt Prime
    Mar. 2014 to Dec. 2014 (9 months)

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    Role & Tasks:

    Responsibilities include managing guest relations, and leading the Captains in offering the best service possible. Also required to meet or exceed specific sales goals. Further responsibilities include offering beverage pairings and guidance on menu items.

  • Waitstaff/Baquet Captain

    RiverparkNew York, NY, US
    Jan. 2011 to Mar. 2014 (3 years and 1 month)

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    Role & Tasks:

    Banquet captain and floor server for New York Times two star rated restaurant. Responsibilities include directing staff in banquet service and banquet operations for both large and small events. Other responsibilities include offering wine pairings, and up-selling product on the floor.

  • Expeditor

    The AinsworthNew York, NY, US
    Jan. 2009 to Dec. 2012 (3 years and 11 months)

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    Role & Tasks:

    Trained new employees and assisted the head chef in getting orders produced and delivered in a timely fashion.

Education
  • International Management
    Rhode Island College
  • Business Administration
    Southern Maine Community College
  • Cheverus High School
  • Cape Elizabeth High School
Skills

Basic Floor Service

Budget/cost Analysis

Classic Wine Service Expertise

Coffee Knowledge

Spirits/Cocktails Knowledge

Craft Cocktail knowledge

Understanding Of Viticulture & Winemaking

Glassware Knowledge

Wine Knowledge

Wine Sales Proficiency

Classic Food / Wine Service

Customer service

POS Systems

Event Management / Organization

Experience in a Fine Dining Establishment

Staff Management of 20

Experience in a High Volume Environment

Staff education / motivation

Food / Beverage Pairing

Staffing / scheduling

Food Preparation Knowledge

Accounting / Bookkeeping

Budgeting

Profit And Loss

Business Management

Customer Service

Writing

Microsoft Office

Organizations & Volunteer Activity
  • Restaurant Training

    The Fortune Society
    Volunteer • Sep. 2016 to Present

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    Summary
    I offered training to students in the Fortune Society cohorts which included general restaurant culture and steps of service. I also offered training on front of house equipment, table set-up, and expectations for FOH positions. Additionally I built a lesson plan to be used for the future. I continue to offer my experience and knowledge upon request.
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