Alvin Greathouse

Credit Analyst

Location 15h@2xChicago, Illinois

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Summary

Dedicated and professional results-driven customer-centric financial analyst with significant experience with collections, credit analysis, and customer service.

Dedicated and professional results-driven customer-centric financial analyst with significant experience with collections, credit analysis, and customer service.

Work Experience
  • Credit Analyst

    Telular Corporation
    Nov. 2014 to Dec. 2016 (2 years and 1 month)

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    Role & Tasks:

    Telular Corporation is a global technology leader and provider of solutions for commercial telematics, security, and bulk storage management. Responsible for managing credit analysis for potential and existing customer accounts.
    Detailed Role Overview
    • Review credit applications for accuracy and completeness.
    • Review and analyze public information such as Dun & Bradstreet reports, and Credit Bureau reports.
    • Monitor slow paying accounts and place on credit hold as necessary. Review shipments/orders on credit hold and release if necessary.
    • Establish, maintain and update credit limits for all customers.
    • Forward pertinent information to credits and adjustments department for processing.
    • Propose to Credit manager accounts to be placed in collection when all other options have been exhausted to collect cash from a customer.
    • Maintain customer notes in the system to document communication with customer and to use for follow-up actions.
    • Call, fax or email for credit references.
    • Contact customer with balances that are past due by a minimum of 10 days to inquire and insist on payment of past due invoices.
    • Assist sales in processing new customer credit applications by performing a credit check through credit agency and trade references.
    • Assist the Credit manager in credit file updates.
    • Interact on the phone or via email with Sales, Operations and customer relation departments.

  • Accounts Receivable

    Manhattan Auto Group
    Dec. 2004 to Nov. 2014 (9 years and 11 months)

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    Role & Tasks:

    Manhattan Jaguar operates as an automotive and mobility company worldwide. The company's core business includes designing, manufacturing, marketing, financing, and servicing a line of high end luxury cars, trucks, SUVs, and electrified vehicles, as well as Range Rover. In my role, I was responsible for collection and management of accounts receivable for small to large accounts.
    Detailed Role Overview
    • Collections of unpaid balances, ranging from $10,000 to $200,000 and making payment arrangements for large accounts.
    • Collected $1.5 million in revenue in a 7 month period.
    • Reconciled/reported chargebacks every week.
    • 200 plus outbound/Inbound calls per day.
    • Prepared/managed aging collection report to be presented to leadership team.
    • Prepared monthly statements to vendors and customers over 30, 60 and 90 days past due accounts.
    • Maintain continuous and professional contact with customers regarding pending payments, issues with orders, and other requests by phone and email.
    • Contacting attorney's verifying if we can accept payment or not with customers that are in collections.
    • Participated in the negotiation of all contracts/agreements (terms and conditions, down payments, progress payments, etc.).
    • Prepared monthly journal entries, maintain cost allocation spreadsheets, and update as appropriate.

  • Collections Specialist

    NewBay Media
    Oct. 2000 to Dec. 2004 (4 years and 2 months)

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    Role & Tasks:

    New Bay Media provides multichannel marketing solutions and information to communities encompassing over 5 million professionals and nearly 8 million enthusiast centered around three large technology driven interrelated markets: Television & Video, entertainment & Educational Technology, and Music. Responsible for managing collections for past due advertising accounts for various media properties within the NewBay group.
    Detailed Role Overview
    • Outbound calls on past due advertising accounts that range from 30 up to 565 days.
    • Communicate effectively, arrange and follow acceptable payment plans on behalf of corporate clients.
    • Resolved customer issues and prepared delinquent accounts for placement with outside collection agency.
    • Followed up collection calls with customers for timely issue resolution.
    • Worked directly with the sales team to make sure proper paperwork was delivered to the customer.
    • Weekly leadership strategy meeting on collections accounts (Attorney reviews and written off accounts)

  • Collections Representative

    First Data Corporation
    Jul. 1996 to Oct. 2000 (4 years and 3 months)

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    Role & Tasks:

    First Data Corporation First Data is a global payment technology solutions company. Responsible for overseeing collection activities for past due accounts including outbound calling.
    Detailed Role Overview
    • Oversee collection of past due 30, 60, 90 day accounts.
    • Answer incoming calls and forward and report discrepancies to the appropriate individual.
    • Employed use of CRM and auto dialer system for contacting customers on past due balances.
    • Processed credit card, regular payments and ACH payments.

Education
  • Business Administration
    Auburn UniversityAuburn, AL, US
    Aug. 1992 to May. 1996

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    Bachelors Degree Degree

Skills

Customer service

Accounting / Bookkeeping

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