Francisco Garcia Montenegro

Manager

Location 15h@2xChicago, IL

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Summary

Marketing and sales professional with 5+ years of experience. Proven track record of success in providing high-quality customer service, managing teams, and growing company sales.

Marketing and sales professional with 5+ years of experience. Proven track record of success in providing high-quality customer service, managing teams, and growing company sales.

Work Experience
  • Manager

    Hollister Co
    Apr. 2016 to Nov. 2016 (7 months)

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    Role & Tasks:

    • Manage a staff of 35 sales associates, providing end-to-end, high-quality customer service
    • Monitor employee performance, provide feedback, and adjust associate hours based on sales and budget trends
    • Maintain minimum of 75% average customer satisfaction and weekly in-store online sales of $1000
    • Monitor daily, weekly, and quarterly sales to achieve store sales objectives
    • Conduct analysis and develop solutions to drive sales
    • Recruit, interview and hire new sales associates
    • Supervise store to reduce shrink (loss by theft) by 2% weekly, working closely with Asset Protection (Loss Prevention Specialist)
    • Direct merchandising floor sets, updates, and marketing signage

  • Sales Supervisor

    Ecoshield Home Design
    May. 2014 to Sep. 2014 (4 months)

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    Role & Tasks:

    • Responsible for driving results by providing direction, support, and guidance to the sales team in the areas of sales, revenue generation and cost control.
    • Provide end-to-end customer service throughout the home renovation process, increasing referrals by 15% monthly
    • Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly territory analyses
    • Prepare contracts, developed advertisements, and promoted company services
    • Process insurance claims and perform door-to-door sales (consistently exceeding sales quota by at least 20%)
    Keep up with homeowners after signing contract to ensure quality and general satisfaction

  • Food Server

    El Viejo Jack
    Jan. 2010 to Jul. 2011 (1 year and 6 months)

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    Role & Tasks:

    • Deliver exceptional, friendly, and fast service accurately recording orders and making suggestions when requested
    • Seat guests, present menus, recommend specials, and respond to tourist's inquiries about local dishes and city attractions

  • Engineer Assistant

    Ingenieria Zenta S.R.L
    Jan. 2009 to Dec. 2009 (11 months)

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    Role & Tasks:

    • Budget material's costs and decide most favorable alternative
    • Manage company's inventory and relationships with key suppliers
    • Monitor hours worked by employees for proper payment and control planned vs. utilized materials

Education
  • Marketing
    Lindenwood University
    Jan. 2014 to Dec. 2015

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    Bachelor of Arts in Business Administration Degree

    Summary

    Lindenwood University St. Charles, MO
    Bachelor of Arts in Business Administration, Emphasis in Marketing Jan 2014 - Dec 2015

    • Member of the Spanish Department

  • Business Administration
    Missouri Valley CollegeMarshall, MO, US
    Aug. 2011 to Dec. 2013

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    Bachelor of Science Degree

    Summary

    Missouri Valley College Marshall, MO
    Bachelor of Science, Business Administration Aug 2011 - Dec 2013

    • Missouri Valley College Men's Soccer Team, active member of MVC International Club

    ADDITIONAL
    • Fluent in Spanish and English. Conversational Portuguese and Italian

    • Proficiency in Microsoft Office & currently studying for the NASM's Certified Personal Trainer Exam

    • Volunteer Proctor at The River Bend Association for the Education of Young Children (RBAEYC) in St. Charles, MO

    • Lifelong sports enthusiast

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