Daisy Hunte

Front Desk Agent

Location 15h@2xNew York, NY

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Work Experience
  • Front Desk Agent

    May. 2017 to Present (3 months)

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    Role & Tasks:

    Arranges hotel and concierge reservations upon request, short travels/excursions and send confirmations
    Check-in and Check out guests by following our steps of service
    Responsible for maintaining and monitoring the property alone per each shift
    Responsible for charging final bills, receiving payments and removing charges to guest folios
    Expected to communicate late checkouts, room changes and cancellations
    Receiving and sending direct calls from guests and emails/faxes
    Advise housekeeping staff when rooms have been vacated and are ready for cleaning
    Clean and maintain lobby and common areas, such as restocking supplies and watering plants
    Record guest comments or complaints, referring customers to managers as necessary

  • Maitre D

    1 Hotel Central ParkNew York, NY, US
    Jun. 2016 to Mar. 2017 (9 months)

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    Role & Tasks:

    Responsible for managing the book for breakfast, lunch, and brunch reservations
    Acts as a liaison between the hotel and the restaurant
    In charge of communicating updates or changes to the hotel, host, service, or kitchen team
    Manages all inquires for future dated reservations from our executive office, high profile clientele and parties
    Works close with the sales and marketing team to offer packages and amenities for large groups/companies
    Sustains knowledge of the brand in order to provide the company experience
    Engaging guests and building relationships to ensure they will return
    Expected to know all VIP/PPX clientele within the property, the hospitality group and our sister affiliates
    Works as a catalyst with the front office and management of the hotel to tend to our guests needs

    Awards:
    Tokens for good service
  • Host / Hostess

    Lure FishbarNew York, NY, US
    Mar. 2016 to Jun. 2016 (3 months)

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    Role & Tasks:

    Hosted large parties
    Escorted guests to tables and private dining
    Coat checked guest items
    Reported any requests made by VIPs
    Made and confirmed reservations daily

  • Host / Reservationist

    DistilledNew York, NY, US
    Aug. 2015 to Feb. 2016 (6 months)

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    Role & Tasks:

    Responsibilities
    Managed and confirmed reservations
    Hosted large parties and events
    Generated reservation reports
    Held close interactions with members of the restaurant
    Managed floor plans with events, reservations and walk-ins during dinner and brunch
    Assisted in various areas per request by management
    Provided the necessary information based upon guest inquiries
    Worked alongside Chef as his personal assistant
    Managed and booked Chefs weekly requests and errands
    Ran large catering orders through out the city alongside zero catering

  • Host / Hostess

    El Toro BlancoNew York, NY, US
    May. 2015 to Aug. 2015 (3 months)

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    Role & Tasks:

    Responsibilities
    Greeted the guests upon their arrival and departure
    Directed them to their table and acted as an intermediary between the guests, service staff and management.
    Possessed knowledge of the menu and the type of positive experience while striving to attain guest satisfaction
    Prepared to answer any questions for a potential guest.
    Maintained delivery duties such as taking orders, putting them into the system and taking payments.
    Also held responsible for closing out delivery sales

  • Host / Reservationist

    The NationalNew York, NY, US
    Jan. 2014 to Jan. 2015 (12 months)

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    Role & Tasks:

    Arranged and confirmed reservations for the week
    Observed and planned turnovers for tables
    Booked and Hosted special events, private events and private dining
    Updated specials, private buy out's and menu changes per service
    Recognized and managed high profile clientele along with VIP guest lists

  • Host / Hostess

    Gigino TrattoriaNew York, NY, US
    Jan. 2013 to Dec. 2013 (11 months)

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    Role & Tasks:

    Escorted guests to their seats
    Supported guests service requests and accommodations for the evening
    Monitored the flow of the restaurant during service
    Maintained delivery and in-store sales

Education
  • International Business
    Berkeley CollegeNew York, NY, US
    Sep. 2014 to Apr. 2017

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    Bachelors Degree • GPA: 3.2

Skills

Ordering / Purchasing

Ordering / Receiving

Over 300 covers a night

Ticket Management

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