Emily Richardson

Customer Service Rep

Location 15h@2xAtlanta, GA

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Work Experience
  • Customer Service Rep

    State Farm
    Jan. 2015 to Present (1 year and 11 months)

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    Role & Tasks:

    · Identify customer needs and market appropriate products and services
    · Answer phones and direct calls
    · Provide service/sales support for agents and staff
    · Follow up with customers regarding late pays, service issues, and establish relationships with new and existing clients
    · EMAIL, NECHO, ABS, CLAIMS, BOD, and MS Office Suite

  • Server

    H. Harper StationAtlanta, GA, US
    Jan. 2015 to Nov. 2015 (10 months)

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    Role & Tasks:

    · Welcomed and sat patrons
    · Memorized cocktail, dinner and brunch menus in order to offer appropriate recommendations and beverage pairings
    · Effectively communicated with kitchen staff regarding allergies and special requests
    · Performed food preparation duties including prepping cold dishes, tea and coffee

  • Site Manager

    Kid Chess
    Jul. 2013 to Jan. 2015 (1 year and 6 months)

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    Role & Tasks:

    · Created lesson plans, including creating engaging activities to promote student participation
    · Ensured continued contact with parents regarding their child’s progress
    · Managed program communication to ensure proper registration of students
    · Assisted in marketing initiatives to promote registration and expansion of the program
    · Daily use of Microsoft programs such as Excel, Word, and PowerPoint

  • Receptionist

    Borrelli's Hair Salon
    Sep. 2007 to Mar. 2012 (4 years and 6 months)

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    Role & Tasks:

    · Greeted customers and ensured continued business through the scheduling of future meetings and appointments
    · Managed stylists’ itineraries using Salon Iris and MS Office Suite
    · Created a warm and welcoming environment for clients
    · Handled weekly bank deposits, withdrawals and daily cash draws

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