Owen Li

Intern, Business Development & Strategic Partnerships

Location 15h@2xGreater New York City Area

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Work Experience
  • Intern, Business Development & Strategic Partnerships

    New York Road Runners
    Oct. 2016 to Present (Less than a month)

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    Role & Tasks:

    I am currently working as an intern in Business and Strategic Development Team.

    -Assists with management of sales prospect pipeline by creating and maintaining company profile overviews
    -Collaborates in crafting sales proposals for prospects in formatting, imagery selection, and content editing
    -Supports Business Development in asset management by providing in-depth category analysis and financial projection

  • Consultant

    American Express
    Mar. 2015 to Jul. 2016 (1 year and 4 months)

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    Role & Tasks:

    Gathered client feedback to better anticipate and respond to latest market trends and used Excel to analyze and summarize customer profiles for management to improve CRM practices across communication channels
     Interacted with suppliers and service providers to fulfill requests of premium customers, research menu of services to best meet the needs of clients and ensuring smooth and timely delivery
     Managed relationships with Centurion and Platinum members by actively conducting outreach, and updating their preference profiles to allow for consistency in service across suppliers

  • Management Trainee

    InterContienatl Hong 
    Aug. 2012 to Aug. 2014 (1 year and 12 months)

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    Role & Tasks:

     Promoted to Management Trainee after a year of service as Guest Relations Officer based on performance, initiative, and leadership potential
     Ensured smooth Front Office operations by effectively communicating with external vendors and internal partners
     Led the HeartBeat project, a customer satisfaction monitoring system, and provided analytical and insight reports to management on a regular basis; increased the loyalty membership by 8% YoY
     Gained extensive exposure to different functional areas via cross-training and management shadowing

  • Internship

    Fairmont Raffles Hotels & Resort
    Jul. 2010 to Jun. 2011 (11 months)

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    Role & Tasks:

     Promoted from Guest Relations Assistant after four months of service for leadership potential
     Led a team of five in each shift to ensure the satisfactory delivery and quality experience by customers
     Maintained CRM database and prepared daily performance reports for all teams to support front office operations

  • Club Concerige

    Shangri-La Hotels & ResortLos Angeles, CA, US
    May. 2009 to Aug. 2009 (3 months)

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    Role & Tasks:

    Internship at the Executive Lounge

  • Computer Information Systems
    Aug. 2016 to Dec. 2017

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    Master's Degree • GPA: 3.5/4.0

  • Information Systems
    University of Missouri - St. Louis
    Aug. 2015 to May. 2016

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    Master's Degree • GPA: 3.5/4.0

  • Hotel Management
    The Hong Kong Polytechnic University
    Sep. 2008 to Jun. 2012

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    Bachelor Degree • GPA: 3.33/4.00


Ability To Lift 40+ Lbs


Basic Floor Service

Profit & Loss Management

Beer Knowledge

Budget/cost Analysis

Cellar Organization

Classic Wine Service Expertise

Classic Wine Service Knowledge

Coffee Knowledge

Craft Cocktail knowledge

Molecular gastronomy

Off-site Event Management

Over 300 covers a night

Bread making

Cake Making


Classic Food / Wine Service

Hospitality / Management Degree

Classic Wine Service Knowledge

Menu development

Conflict Resolution

OpenTable or other

Customer service

POS Systems

Event Management / Organization

Experience in a Fine Dining Establishment

Staff Management of 20

Experience in a High Volume Environment

Floral Arrangement

Food / Beverage Pairing

Food Preparation Knowledge

Food Safety Knowledge

Accounting / Bookkeeping


Profit And Loss

Business Management

Recruiting / hiring

Customer Service

Reservation System Management

Finance Degree

Social Media

Food Safety Knowledge

Staff Education / Motivation

Hospitality / Management Degree

Marketing / PR

Web Maintenance



Microsoft Office

Running, Photography , Marathon
English Fluent
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