Trevor Schmutz

Member Services Representative

Location 15h@2xGreater Chicago Area

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Summary

I am an independent Arts Administrator and the Co-Director of an alternative exhibition space, Kitchen Space, which provides exhibition opportunities to emerging and mid-career artists. Kitchen Space operates in the kitchen of my apartment in Chicago, IL. In its nearly three years in operation we have facilitated nearly 30 exhibitions, screenings a... Read more

I am an independent Arts Administrator and the Co-Director of an alternative exhibition space, Kitchen Space, which provides exhibition opportunities to emerging and mid-career artists. Kitchen Space operates in the kitchen of my apartment in Chicago, IL. In its nearly three years in operation we have facilitated nearly 30 exhibitions, screenings and community programming as well as played host for several Recipe Test Dinners for the forthcoming publication of a Cookbook. This publication project was generously supported by the Propeller Fund, a regrant granted by the Andy Warhol Foundation, administered through Gallery 400 and Threewalls.

Work Experience
  • Member Services Representative

    Art Institute of Chicago
    Jan. 2016 to Present (11 months)

    See Details

    Role & Tasks:

    • Maintain a high satisfaction rate on service while balancing member requests with the needs of the museum. Meet personal sales and service goals.
    • Maintain working knowledge of contact center technology. Assist in basic troubleshooting of sales and service technology including Galaxy POS system and the Raiser’s Edge.
    • Work with Member Services Managers to stay informed of membership updates, customer service protocol, and documentation processes.
    • Edit training manuals for External Contact Center and new employees
    • Maintain constituent data accuracy and report errors to Member Services Managers.
    • Call or email members with returned mail and update data records accordingly.
    • Work with Development Records to follow protocol in cash handling and payment processing to acquire missing funds.

Education
Skills

Accounting / Bookkeeping

Conflict Resolution

Customer Service

Reservation System Management

Social Media

Staff Education / Motivation

Writing

Microsoft Office

Conflict Resolution

Customer service

Languages
Spanish Basic
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