Trevor Schmutz

Member Services Representative

Location 15h@2xGreater Chicago Area

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Work Experience
  • Member Services Representative

    Art Institute of Chicago
    Jan. 2016 to Present (9 months)

    See Details

    Role & Tasks:

    • Maintain a high satisfaction rate on service while balancing member requests with the needs of the museum. Meet personal sales and service goals.
    • Maintain working knowledge of contact center technology. Assist in basic troubleshooting of sales and service technology including Galaxy POS system and the Raiser’s Edge.
    • Work with Member Services Managers to stay informed of membership updates, customer service protocol, and documentation processes.
    • Edit training manuals for External Contact Center and new employees
    • Maintain constituent data accuracy and report errors to Member Services Managers.
    • Call or email members with returned mail and update data records accordingly.
    • Work with Development Records to follow protocol in cash handling and payment processing to acquire missing funds.


Accounting / Bookkeeping

Conflict Resolution

Customer Service

Reservation System Management

Social Media

Staff Education / Motivation


Microsoft Office

Conflict Resolution

Customer service

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