Role & Tasks:
• Maintain a high satisfaction rate on service while balancing member requests with the needs of the museum. Meet personal sales and service goals.
• Maintain working knowledge of contact center technology. Assist in basic troubleshooting of sales and service technology including Galaxy POS system and the Raiser’s Edge.
• Work with Member Services Managers to stay informed of membership updates, customer service protocol, and documentation processes.
• Edit training manuals for External Contact Center and new employees
• Maintain constituent data accuracy and report errors to Member Services Managers.
• Call or email members with returned mail and update data records accordingly.
• Work with Development Records to follow protocol in cash handling and payment processing to acquire missing funds.