Brittany Singer

Captain

Location 15h@2xCharleston, SC

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Work Experience
  • Captain

    Jockey Hollow Bar and Kitchen
    Jan. 2016 to Sep. 2016 (8 months)

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    Role & Tasks:

    I began in this position as a food runner, and worked up to a Captain's assistance, finally reaching Captain in 4 months.

    * Identified and fulfilled guests’ needs without their prompting whenever possible. Asked clarifying questions to ensure accuracy of orders and special requests.

    * Memorized ingredients and preparations of dishes from three separate menus for five different dining spaces that changed daily as well as seasonally. This ensured I could accommodate and inform guests with allergies and/or dietary restrictions of modifications that may need to be made to preparations.

    * Maintained composure under high stress while exhibiting highly courteous, warm, and observant service to all guests.

    * Ability to describe and compare wines, beers, and cocktails in order to help guests choose a beverage or create a food pairing

    * Effectively worked in a multifaceted team to guarantee smooth service between all five dining spaces during service.  

  • Staff Trainer

    La Boca Woodfired PizzaBurlington, VT, US
    Jun. 2014 to Aug. 2014 (2 months)

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    Role & Tasks:

    * Assisted a veteran employee of the Halvorson's Group when they opened their own restaurant.
    * Provided service trainings and created mock service exercises.
    * Assisted servers and bartenders in learning product information.
    * Helped to set up POS system, to create side-work duties, and opening/closing responsibilities.

  • Captain / Lead Server

    E B Strong'sBurlington, VT, US
    Jul. 2012 to Aug. 2014 (2 years and 1 month)

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    Role & Tasks:

    * Assisted in opening new Fine dining establilshment with the Halvorson's Restaurant Group.
    * Met and exceeded guests expectations for fine dining by hitting all steps of service.
    * Expressed deep understanding and knowledge of menu and beverage list to communicate to guests and ensure all dietary restrictions, allergies, and preferences were addressed.
    * Able to describe and compare beer, wine, or cocktails to ensure guests were satisfied with their selection.

  • Server

    Halvorson's Upstreet CafeBurlington, VT, US
    Aug. 2007 to Aug. 2014 (7 years)

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    Role & Tasks:

    Hostess
    * Established flow of business for the evening. Ensured adequent spacing between seatings whenever possible to allow servers to provide the most attentive service to each new guest.
    * Act as a liason between the front of house and back of house to make sure the kitchen was operatinga at top speed for the volume on the floor.
    * Be the first welcoming interaction a guest has prior to their dining experience.

    Server
    * Maintained large sections ranging from 18-30 guests without support staff.
    * Worked as the designated server for weekly Jazz night. This allowed me to amass loyal regulars and to enhance their dining experience by remembering individual preferences and tastes to make beverage and food suggestions.
    * Assisted other servers whenever possible in running food and drinks. Begin service on a table if necessary.

    Banquet Captain
    * Worked closely with the party host to ensure all needs and expectations were met.
    * Maintained flow of service to ensure the party remained on time.
    * Banquet set ups and breakdowns- including floral arrangements, buffet set up, tent set up, ect.

    Banquet Bartender
    * Basic cocktails, beer, wine
    * Changed kegs
    * Quick and accurate mental math

Skills

Classic Food / Wine Service

Conflict Resolution

Customer service

POS Systems

Experience in a Fine Dining Establishment

Experience in a High Volume Environment

Staff education / motivation

Food / Beverage Pairing

Food Preparation Knowledge

Food Safety Knowledge

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