Audrey Cook

Catering Coordinator

Location 15h@2xBenicia, CA

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Work Experience
  • Catering Coordinator

    Jul. 2015 to Sep. 2016 (1 year and 2 months)

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    Role & Tasks:

    - Provided initial point of contact for inquiries and questions related to the Catering and Sales Department.
    - Used Delphi program to hold banquet space, create BEOs, banquet checks, run reports, and research past
    - accounts.
    Assist in the streamlining the tracking of billing, client invoices, audio/visual invoices, house accounts and advance
    - deposits for more accurate, efficient billing process for the Catering Department.
    - Lead site tours of the banquet space and participated in client meetings.
    - Updated the daily reader boards and door cards for the hotel lobby and conference center.
    Work in Front Desk to process pre-payments, event billing, reserve guest rooms, create house accounts, run reports,
    - and track banquet postings for group and house accounts.
    Approved Hilton Journey Ambassador and would spend time in the public spaces of the hotel acting as a liaison to
    - the guests to improve their stay and if they encountered problems try and “Make It Right.”
    Design various graphic materials for the Sales & Catering Department including, Community Service Committee collateral, special room rate flyers, and holiday Trade-out email blast.

    Employee of the Month, March 2016
  • History of Art and Architecture
    DePaul UniversityChicago, IL, US
    Sep. 2010 to Jun. 2014

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    Bachelor of Arts Degree • GPA: 3.8

English Fluent
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