Donka Nikolova

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Work Experience
  • F&B Attendant

    Fairmont Battery Wharf /Aragosta Bar and Bistro
    Mar. 2013 to Present (3 years and 7 months)

    See Details

    Role & Tasks:

    • Provide outstanding customer service. Greet customers, take orders, and ensure that food is delivered promptly.
    • Maintain a strong awareness of tables during busy time periods, ensuring that no customer waits longer than necessary.
    • Prepare bills, take payment, and count back change quickly and accurately.
    • Provide training and supervision for entry-level food servers.
    • Resolved customer complaints with diplomacy and ensured that all customers left satisfied with the level of service.
    • Answers phone and answers questions concerning the menu and restaurant.
    • Taking reservation and handle any guest request or complaints.
    • Follow outlet policies, procedures and service standards.

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