claire rice

Compliance Specialist

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Work Experience
  • Business Development Manager

    GBD Capital Group
    May. 2016 to Present (1 year)

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    Role & Tasks:

    • Obtain new Provide vending contracts.
    • machines for apartment complexes and businesses.
    • Providing services throughout the metropolitan area.

  • Compliance Specialist

    Conference Managers
    Mar. 2013 to May. 2016 (3 years and 2 months)

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    Role & Tasks:

    • Registration coordinator
    • Coordinate registration processes in advance and on-site for conferences
    • Set-up/create and test registration website and format
    • Confirm registration pricing and policies with the client
    • Oversee/train registration assistant on data entry, payment, refund, and general procedures
    • Train registration assistant and conference assistant on registration general information for phone calls and emails
    • Produce registration and accounting reports
    • Produce badges and tickets
    • Produce and tabulate surveys
    • Provide back-up telephone support
    • Coordinate temporary staffing, if applicable

  • General Manager

    Applebee'sLaurel, MD, US
    Jan. 2010 to Mar. 2013 (3 years and 1 month)

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    Role & Tasks:

    • Prepared and executed plan for reversing the status of this marginally operational store that resulted in sales of 3.5 million in 2013.
    • Conducted weekly management meetings and safety coordinating meetings.
    • Analyzed profit and loss and established corrective action, conducted daily accounting and inventory.
    • Developed crew and management work schedules for 67 employees.
    • Responded to and resolved customer concerns.
    • Provided oversight for bar inventory, and sales of more than $20,000 per week.
    • Reviewed and balanced score card results, identified and coordinated vendors, negotiated profitable contracts, and conducted internal audits. Reconciled accounts and made bank transfers.
    • Successfully and consistently communicated team wins, priorities, best practices, and operational changes to deliver brilliant execution of results.
    • Addressed performance issues quickly and respectfully by coaching, counseling, and managing conflicts.
    • Contributed ideas, thoughts, and solutions that resulted in increased productivity, higher retention, and improved operations.
    • Lead employees in a high stress environment without compromising the necessity to treat all team members with courtesy, dignity, and respect.
    • Implemented and interpreted policies and procedures, such as food sanitation and safety procedures, evaluated guest services experiences to ensure its within standards.

  • General Manager

    AMF Marlow Heights LanesTemple Hills, MD, US
    Jan. 2008 to Apr. 2009 (1 year and 3 months)

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    Role & Tasks:

    • Prepared and executed plan for reversing the status of this marginally operational store.
    • Led a 24 hour full service restaurant with more than 40 employees.
    • Conducted weekly management meetings, monthly meetings, and safety coordination meetings.
    • Analyzed profit and loss and established corrective action, conduct daily accounting and inventory.
    • Developed crew and management work schedules.
    • Responded to and resolved customer concerns.

Education
Skills

Hospitality / Management Degree

Conflict Resolution

Customer service

POS Systems

Event Management / Organization

Experience in a High Volume Environment

Staff Management of 75

Staff education / motivation

Staffing / scheduling

Food Preparation Knowledge

Food Safety Knowledge

Certifications & Courses
  • Leading Multiple Restaurants • Delivery Store Certification • Restaurant Training Manager Certification • Food Service Certification • Profit and Loss • High Impact Coaching • Building Great Restaurants • Cost of Labor • Cost of Sales • Loss Prev
    Jan. 1996 to Apr. 2024
Interests
travel, cooking and family
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