Alison Sweat

Front Desk Coordinator

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Work Experience
  • Front Desk Coordinator
    Soho House ChicagoChicago, IL, US
    Jul. 2014 to Present (3 years)

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    Role & Tasks:

    Provides guest experience in Cowshed Spa from start to finish. Handles over the phone and email bookings and inquiries. Uses Book4Time. Assists in large group bookings and events. Coordinates with spa staff as well as staff in all other hotel departments. Assists training other receptionists on front desk and retail trainings with all spa staff. Responsible for receiving inventory and merchandising of retail. Promotes the brand and runs Cowshed Chicago's Instagram account. Data entry of guest records and information. Takes guest’s food and beverage orders and assists in serving. Processes all transactions for guests who include: members, locals, and hotel guests. Responsible for opening daily as well as handling daily cash flow and drop at the end of the day. Closing duties include maintenance of the spa and comprising daily reports and snapshots to be sent out to company leads.

  • Team Member
    YogurtlandChicago, IL, US
    May. 2013 to Aug. 2013 (3 months)

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    Role & Tasks:

    Worked closely with a team both in the front of the house and the back. Ensured guest experience and acted as a host. Responsible for running all guest transactions as well as daily cash flow. Maintained cleanliness of the space throughout the day. Responsible for keeping food items on the floor well stocked and maintained. Left due to school.

  • Server
    Mambo Jambo
    Apr. 2011 to Jul. 2011 (3 months)

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    Role & Tasks:

    Server at a high volume family-owned Brazilian steak house and bar in hometown, Alpharetta, Georgia. Left due to returning to school in Chicago.


Conflict Resolution

Customer service

POS Systems

Event Management / Organization

Experience in a Fine Dining Establishment

Experience in a High Volume Environment

Staff education / motivation

Food Safety Knowledge

Social Media


Microsoft Office

Organizations & Volunteer Activity
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