Lisa Donato

Bar Manager

Location 15h@2xGreater Chicago Area

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Work Experience
  • Bar Manager

    Baciami Restaurant & BarElmwood Park, IL, US
    Jun. 2014 to Present (2 years and 6 months)

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    Role & Tasks:

    Supervise wait staff, process payments and reconcile register, coordinate social media announcements, promote restaurant events and activities, train new employees on bar tending and service responsibilities and etiquette, provided quality customer care to restaurant patrons.

  • Customer Service Representative

    The Tennis and Fitness Centre
    Jun. 2008 to Present (8 years and 6 months)

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    Role & Tasks:

    Answer phone calls; greet members; schedule court times; collect payments for membership, court fees, lessons, and classes

  • Student Concierge

    University of Illinois at Urbana-Champaign Department
    Aug. 2012 to May. 2015 (2 years and 9 months)

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    Role & Tasks:

    Answer phones, assist with balancing check register, file important documents, organize office, make copies, scan documents into portable document formats, send faxes, assist in key and technology equipment check out, sort office mail

  • Tennis Concierge

    Oak Park Country Club
    Jun. 2012 to Aug. 2013 (1 year and 2 months)

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    Role & Tasks:

    Schedule court times, sign up members for classes, bill members for class fees, answer phone calls, sell tennis merchandise

  • Office Internship

    Law Offices of Jordan B. Rifis, P.C.
    Jun. 2011 to Aug. 2011 (2 months)

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    Role & Tasks:

    Call present clients regarding their medical status, enter case data on the file database, maintain important case documents, answer phone calls, and create a statement of expenses on behalf of each client

Education
  • Communication and Philosophy
    Aug. 2011 to May. 2015

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    Bachelor of Arts in Liberal Arts and Sciences Degree • GPA: 3.57

    Summary

    Delta Zeta Sorority (Head of Standards Board), Women's Glee Club, Lambda Pi Eta Communication Honor Society, Communication Leaders, Communication Association, LEADS Emerging Leaders Institute

    Awards
    Graduated with Distinction in Communication, Dean's List multiple semesters
Skills

Pricing

Basic Floor Service

Beer Knowledge

Cellar Organization

Classic Wine Service Knowledge

Regional Expertise - US

Coffee Knowledge

Spirits/Cocktails Knowledge

Craft Cocktail knowledge

Staff Education

Tips Certified

Food & Wine Pairings

Understanding Of Viticulture & Winemaking

Glassware Knowledge

Wine Buying

Inventory

Wine Cataloging

List Creation

Wine Knowledge

Wine Ordering

POS Maintenance

Wine Sales Proficiency

Languages
English Fluent
Spanish Intermediate
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