Eric Banks

Front of House Manager

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Work Experience
  • Front of House Manager
    Batali and Basitanich Hospitality Group
    Jun. 2016 to Apr. 2017 (10 months)

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    Role & Tasks:

    • Oversaw inventory of supplies, optimized profits and ensured guest satisfaction

    • Managed daily operations, including the selection, development and performance management of employees

  • General Manager
    Comcast NBCUniversal
    Jan. 2013 to Nov. 2015 (2 years and 10 months)

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    Role & Tasks:

    • As General Manger of Food Operations, oversee multiple units to provide for park’s daily 30K guests
    • Reduced cost of labor by 2% with proper staffing and without compromising guest service
    • Increased sales via effective ordering, adapting to park flow demands, and staff incentives
    • Assisted in Grand Opening of The Simpsons’ Springfield via hiring & training for its seven food units

  • Floor Manager
    Ted's Montana GrillNew York, NY, US
    Sep. 2008 to May. 2009 (8 months)

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    Role & Tasks:

    • Purchased and monitored supplies and inventory for FOH and BOH
    • Investigated and resolved customer complaints to promote steady repeat business
    • Decreased cost of liquor by 20% through setting up effective bar systems

  • Front of House Manager
    The Cheesecake Factory
    Aug. 2004 to Sep. 2008 (4 years and 1 month)

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    Role & Tasks:

    • Achieved $14millon in sales from 2007 to 2008, meeting all sales goals and objectives
    • Managed over 300 FOH and BOH employees, maintaining proper staffing with efficient restaurant flow
    • Organized classes on food, service and safety knowledge, ensuring adherence to safety standards
    • Responsible for hiring, training and scheduling of staff and reduced cost of labor 3%
    • Supervised routine food preparation operations through daily line checks


Advanced Knife Handling


Ordering / Purchasing


Ordering / Receiving

Culinary Menu / Recipe Development

Over 300 covers a night

Pasta Cooking


Enforcement Of Safety / Sanitation Standards

Pizza Cooking

Equipment Maintenance



Purveyor/Local Farmer Relationships


Fish butchery

Food / Beverage Pairing


Servesafe Certified

Food Cost Optimization

Food Handlers Certificate

Food Safety Knowledge

General knife handling

Ticket Management

Up to 100 covers a night


Up to 200 covers a night


Up to 300 covers a night

Kitchen Cleaning/Sanitation

Kitchen management

Meat Butchery

Wok Skills

Menu development

Bread making

Cake Making

Pastry Production

Cake decorating

Servsafe Certified

Food / Beverage Pairing

Ability To Lift 40+ Lbs


Basic Floor Service

Profit & Loss Management

Beer Knowledge

Budget/cost Analysis

Cellar Organization

Classic Wine Service Expertise

Regional Expertise - US

Spirits/Cocktails Knowledge

Craft Cocktail knowledge

Staff Education

Food & Wine Pairings

Glassware Knowledge


Wine Knowledge

POS Maintenance

Classic Food / Wine Service

Classic Wine Service Knowledge

Conflict Resolution

OpenTable or other

Customer service

POS Systems

Event Management / Organization

Staff Management of 150+

Experience in a Fine Dining Establishment

Experience in a High Volume Environment

Staff education / motivation

Food / Beverage Pairing

Staffing / scheduling

Food Preparation Knowledge

Food Safety Knowledge

Accounting / Bookkeeping


Profit And Loss

Business Management

Purchasing / ordering

Conflict Resolution

Recruiting / hiring

Customer Service

Reservation System Management

Social Media

Food Safety Knowledge

Staff Education / Motivation

Microsoft Office

Certifications & Courses
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