manuela elia

Regional Manager

Location 15h@2xWatertown, MA

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Work Experience
  • Regional Manager

    Cathay Pacific
    Jun. 2011 to Oct. 2016 (5 years and 4 months)

    See Details

    Role & Tasks:

    Formulated service delivery strategy to optimize network performance, productivity, and efficiency to deliver a consistent first-class customer experience. Coordinated groups of airport service managers to drive performance improvement. Oversaw cost and operational efficiency of airport services and set customer service standards. Managed Lounges operation including F&B; dining service; and budget. Managed disruptions to alleviate damage and strengthen disruption management capabilities.

    Won Best Airport of the Year, Chicago, 2013 and 2014. Awarded Best Airport Lounge of the Year, San Francisco, 2015.

On-site Special Events

Ordering / Purchasing

Ordering / Receiving

Enforcement Of Safety / Sanitation Standards

Equipment Maintenance


Food / Beverage Pairing


Food Budgeting

Food Cost Optimization

Food Handlers Certificate

Food Safety Knowledge

Food Styling

Staff education / motivation

Gluten Free

Kitchen management

Menu development

Food / Beverage Pairing


Ability To Lift 40+ Lbs

Staff Education

Wine Knowledge

Wine Ordering

Wine Sales Proficiency

Hospitality / Management Degree

Customer service

Experience in a High Volume Environment

Staff Management of 75

Staff education / motivation

Food / Beverage Pairing

Staffing / scheduling

Food Preparation Knowledge

Food Safety Knowledge


Profit And Loss

Business Management

Customer Service

Food Safety Knowledge

Hospitality / Management Degree


Microsoft Office

Certifications & Courses
  • Lounge managment
    Cathay Pacific
    Jun. 2015 to Jun. 2015
  • F&B course
    Cathay Pacific
    Jan. 2014 to Feb. 2014
Regional Italian wine knowledge and Regional Italian cuisine
Italian Fluent
French Fluent
Spanish Intermediate
German Basic
Portuguese Basic
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