Brooke DiGiuseppe

Restaurant Shift Leader

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Work Experience
  • Restaurant Shift Leader

    Cracker Barrel Old Country Store, Hamilton NJ
    Dec. 2015 to Present (1 year)

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    Role & Tasks:

    o Take over a management roll when managers are on vacation, in meetings, etc.
    o Manage shift, ensure that all areas of the restaurant are running smoothly
    o Ensure that proper health and safety procedures are being followed
    o Interact with restaurant guests, ensure that they are receiving exceptional customer service
    o Track restaurant PAR levels, food temperatures, etc.

  • Employee Training Coordinator

    Cracker Barrel Old Country Store, Hamilton NJ
    Dec. 2015 to Present (1 year)

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    Role & Tasks:

    o Responsible for the orientation and follow-up training of all new hires
    o Manage Cracker Barrel’s PAR Promotion program and all employees involved
    o Lead a team of skill trainers in all areas of the restaurant
    o Continuous coaching, motivation and training of all 120 employees to ensure that all policies and procedures are correctly followed and maintained
    o Assorted human resources related duties

  • Server

    Cracker Barrel Old Country Store, Hamilton NJ
    Jul. 2011 to Present (5 years and 5 months)

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    Role & Tasks:

    o Take orders and serve food and beverages to restaurant guests
    o Operate on a team service mentality – bussing all tables, running all food, etc.
    o Implement the Cracker Barrel mission of “pleasing people”
    o Complete daily tasks of sidework and silverware rolling

Education
  • Communications
    Monmouth UniversityWest Long Branch, NJ, US
    Aug. 1998 to May. 2002

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    Bachelor's Degree

Skills

Conflict Resolution

Customer service

POS Systems

Event Management / Organization

Experience in a High Volume Environment

Staff Management of 75

Staff education / motivation

Food Preparation Knowledge

Food Safety Knowledge

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