Zoe Reagan

Office Assistant

Location 15h@2xEvanston, IL

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Work Experience
  • Office Assistant
    Oregon Health & Science University
    May. 2015 to Present (3 years)

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    Role & Tasks:

    The primary focus of this position was clinical operations support: providing high quality support to clinicians in patient care management, including timely response to phone calls, effective communication to other team members, and multi-tasking of projects and responsibilities.

    This position was the primary contact for many patients, facilitating communication to and with providers. This communication included:

    Providing outstanding customer service by triaging calls from patients and public appropriately to providers, nursing staff and scheduling staff and follow up as appropriate; assisting patients with questions regarding scheduling and services.

    Responsibility for light office maintenance and clerical duties i.e. keeping office areas clean and organized, announcing visitors, signing for deliveries, some copying and word processing, and other jobs as assigned.

    Under the guidance of the program manager, I also contributed to and submitted upwards of $45,000 in successful educational grants securing funding for the Parkinson’s Center annual educational programming including the annual Parkinson's patient symposium, an educational conference for those with young onset Parkinson's disease and the Pacific Northwest Basal Ganglia Coterie, an exclusive educational event for movement disorder specialists in the NW region.

    I am presently still employed with the PCO as a remote contract employee to assist with the upcoming grant cycle.

  • Social Media Manager
    Löyly Sauna
    Feb. 2014 to Apr. 2015 (1 year and 1 month)

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    Role & Tasks:

    I was one of a team of desk clerks who oversaw the daily operations of Loyly Sauna, a beloved local business with over a decade of providing a sleek and considered day spa experience inspired by the Scandinavian sauna tradition. These daily operations included, but were not limited to:

    General and detail housekeeping duties,
    Booking appointments for clients via the phone and Full Slate
    Attending to any voicemail messages or emailed correspondences
    Selling an assortment of products and gift certificates using Square point of sale system
    Checking clients in and out with accuracy and grace
    Maintaining an inviting and impeccably clean space for clients
    Preparing the daily sales record and deposit at closing

    In addition to these daily duties, I took a role in expanding Loyly’s social media presence, using Instagram and Facebook to highlight monthly promotions, create follower contests and promote special events. My managers and coworkers often remarked on my hard work and attention to detail and with the opening of our second location in March, I took on a more active role in training new hires.

  • Retail Associate / Cashier
    Schoolhouse Electric & Supply Co.
    Oct. 2013 to Feb. 2014 (4 months)

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    Role & Tasks:

    At Schoolhouse Electric & Supply Co. I garnered experience both on the sales floor, and as a representative in the online sales office. Day to day tasks included:

    processing and quality control of web orders
    procurement and completion of corporate estimates and work orders with the utmost attention to financial accuracy and detail
    replenishment of the sales floor
    assisting walk in customers with work orders and sales transactions
    maintaining quality closing procedures entailing daily financials and end of day quality control of work orders

    In addition to the responsibilities of the sales department, as an individual I worked to maintain positive and productive relationships with various departments within the company, including improving communication with production, shipping and creative offices and the implementation of a more accurate inventory system.

  • Liberal Studies
    Jan. 2010 to Jun. 2016

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    Bachelors of Science Degree • GPA: 2.8


    BS in Liberal Studies,

    Minor in Art History

    Portland State University, 2010-2016

    Graduated with a cumulative GPA of 2.8

    Research assistant for the Department Chair of Art History Department

    Advanced coursework in Film Studies, Art History, Psychology and History


Ability To Lift 40+ Lbs


Basic Floor Service

Beer Knowledge

Regional Expertise - US

Coffee Knowledge

Spirits/Cocktails Knowledge

Craft Cocktail knowledge

Food & Wine Pairings

Understanding Of Viticulture & Winemaking

Glassware Knowledge


Wine Knowledge

Conflict Resolution

Customer service

POS Systems

Event Management / Organization

Food Preparation Knowledge

Food Safety Knowledge

Purchasing / ordering

Recruiting / hiring

Customer Service

Social Media

Staff Education / Motivation

Web Maintenance



Microsoft Office

Hiking, Horseback Riding, Cooking, Triathlon, Rowing, Baking, Viticulture
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