Yomaly Suero

Senior Career Advisor

Location 15h@2xGreater New York City Area

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Work Experience
  • Tour Director/ CEO

    Taina Travel Tours
    Apr. 2015 to Present (1 year and 8 months)

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    Role & Tasks:

    Areas of Expertise: Samana, Punta Cana, La Romana, Puerto Plata, and Santo Domingo

    Welcome and accompany tours of varying sizes through each designated site and city in The Dominican Republic.
    Check groups in and out of hotels, coordinate airport transfers, and manage travel suppliers such as hotels, excursion guides, and transportation companies.
    Provide exceptional service to our customers while they are on tour, responding to calls in a timely, professional, and customer-service oriented manner.
    Review requests, confirm availability with reservations representatives, and entering confirmations in the system.
    Reserve seating for tour group at restaurants, confirm pre-fixe menus or buffet selections, and advise restaurant staff of allergies or pre-orders if necessary.
    Reserve tickets for all excursions and ensure services are delivered to tour group.
    Maintain familiarity with excursion guides, hotel staff, drivers and services so as to serve as an effective resource for staff.
    Ensure all passengers are on the bus on time and keep to itinerary schedule
    Ensure that all operational details including timing, schedules, logistics, etc. are all clearly planned, documented and communicated in advance with all appropriate accommodations, transportation, and excursion vendors.
    Manage bids for hotel accommodations, liaison group sales managers, and quote transportation companies for pricing.
    Develop, implement, and/or experiment with various marketing strategies (i.e digital media, social media platforms, Search Engine Optimization)
    Research overall statistics, future forecasts, trends, and travel industry specific information to enhance company growth, expand target markets, and improve services provided

  • Senior Career Advisor

    Madison Strategies Group
    Oct. 2011 to Present (5 years and 2 months)

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    Role & Tasks:

    Assist individuals and families with their employment needs by providing intensive professional development and counseling.
    Meet regularly with program participants to deliver one-on-one coaching in job search strategy and tactics, interview preparation and practice, answer difficult interview questions and employment gaps, and on-going job search efforts.
    Assist account manager in conducting business development to potential employers to market clients and develop new job orders.
    Maintain up-to-date records on participants' efforts, progress and development needs.
    Conduct program orientations for potential program participants, on-site information sessions for clients, and Career Development training classes.

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