Melanie Hawkins

Patient Services Manager

Location 15h@2xGreater Chicago Area

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Work Experience
  • Patient Services Manager
    Compass Group - TouchPoint Sector
    Dec. 2015 to Present (2 years)

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    Role & Tasks:

    -Manage initiatives for job redesign and process improvement, including interdepartmental improvements with nursing staff.

    -Effectively use clinical and financial information to establish and meet budgetary goals. Implement strategies to increase revenue and cost-effectively manage personnel, supply, and equipment resources. Evaluate the impact of strategic fiscal changes on quality outcomes.

    -Plan and supervise patient food assembly and service, scheduling, hiring, dismissal and training of tray line, diet office and hospitality personnel which includes 35 FTEs.

    -Ensure patient satisfaction and good public relations through the safe and efficient use of resources.

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