Morgan Borchardt

Assistant General Manager

Location 15h@2xNew York, NY

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Work Experience
  • Assistant General Manager

    PruneNew York, NY, US
    Oct. 2016 to Present (6 months)

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    Role & Tasks:

    -Renowned institution and neighborhood restaurant by awarded chef and writer Gabrielle Hamilton.
    -Support upper management in all facets of the restaurant.
    -Lead dinner and brunch services with a focus on developing FOH staff skills.
    -Work with GM and office manager to coordinate special events, private menus, and reservations.
    -Maintain wine list and educate staff.
    -Uphold all DOH standards.
    -Supervise scheduling and staff changes.

  • General Manager

    Trois MecLos Angeles, CA, US
    May. 2015 to Jun. 2016 (1 year and 1 month)

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    Role & Tasks:

    -Celebrity Chef Ludo Lefebvre’s French tasting menu, open kitchen restaurant.
    -Ranked #8 in Los Angeles by Jonathan Gold's 101 list. 
    -Promoted from AGM to GM within 6 months.
    -Responsible for all operations: staff hiring and firing, scheduling and human resources, reservations and VIP services, coordinating special events such as private dinners, celebrity events, filming, partnership buyouts, updating and maintaining health codes, controlling beverage costs with weekly inventory and ordering, and fully participating in nightly service.
    -Contributed to wine list and co-created wine and non-alcoholic pairings while working closely with company beverage director. Emphasis on French and European wines. Personal emphasis on natural wines.

  • General Manager

    Bar AmáLos Angeles, CA, US
    Dec. 2012 to May. 2015 (2 years and 5 months)

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    Role & Tasks:

    -James Beard nominated Chef Josef Centeno’s Tex-Mex restaurant.
    -Member of opening team.
    -Oversaw staff of over 50 employees including assistant general manager. 
    -Led the team that increased weekly sales by $20k within 1 year and placed Bar Ama on Eater LA’s 38 and LA Weekly’s 99 Essential Restaurants lists. 
    -Developed staff educational systems for FOH including weekly reviews, tests, and trainings. 
    -Enhanced standards of service, handled human resources, beverage inventory and ordering, menu content and design, special events and catering, and enforced health codes and labor laws.

  • Server

    Baco MercatLos Angeles, CA, US
    Jan. 2013 to Nov. 2013 (10 months)

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    Role & Tasks:

    -Bon Appetite ranked #9 best restaurant in America and Top 50 new restaurant in America 2012. 
    -Provided outstanding customer service while implementing vision of chef/owner Josef Centeno. 
    -Demonstrated extraordinary teamwork and trained new employees. 
    -Accelerated my food and beverage knowledge.

  • Cheesemonger

    Cheese Store of Silver LakeLos Angeles, CA, US
    Jan. 2011 to Dec. 2012 (1 year and 11 months)

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    Role & Tasks:

    -Assisted in store operations while gaining extensive knowledge of 300+ cheeses, wines and artisanal products.
    -Designed and instructed tastings and educational classes.
    -Generated social media and responded to customer inquiries and sales.

Education
Skills

Payroll

Purchasing / ordering

Recruiting / hiring

Customer Service

Reservation System Management

Social Media

Food Safety Knowledge

Staff Education / Motivation

Vendor Management

Writing

Microsoft Office

Classic Food / Wine Service

Classic Wine Service Knowledge

Conflict Resolution

OpenTable or other

Customer service

POS Systems

Event Management / Organization

Staff Management of 75

Staff education / motivation

Food / Beverage Pairing

Staffing / scheduling

Food Safety Knowledge

Ability To Lift 40+ Lbs

Pricing

Basic Floor Service

Regional Expertise - France

Regional Expertise - Southern Hemisphere

Classic Wine Service Knowledge

Coffee Knowledge

Spirits/Cocktails Knowledge

Craft Cocktail knowledge

Staff Education

Creating A Wine Program From The Ground Up

Food & Wine Pairings

Understanding Of Viticulture & Winemaking

Glassware Knowledge

Wine Buying

Inventory

List Creation

Wine Knowledge

Wine Ordering

POS Maintenance

Certifications & Courses
  • WSET Level 3
    Wine and Spirit Education Trust
    Jan. 2017 to May. 2017
  • WSET Level 2
    Wine and Spirit Education Trust
    Dec. 2014
Interests
Cheese, Swimming, Travel, Architecture, Natural Wine
Languages
Spanish Basic
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