Jake I.

Server Assistant

Location 15h@2xCharleston, SC

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Work Experience
  • Server Assistant

    Basil Thai RestaurantCharleston, SC, US
    Sep. 2015 to Sep. 2016 (1 year)

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    Role & Tasks:

    - Tasked with quickly and efficiently bussing and resetting tables. Service was walk-in only and often high volume, operating with a wait list.

    - Addressed miscellaneous customer needs and assisted servers with basic service tasks.

    - When scheduled as Food Runner, was responsible for expo and running of dine-in orders as well as preparation and packaging of to-go orders.

    - Other duties included a variety of typical restaurant maintenance and cleaning tasks and minor food prep work.

  • Food Runner

    Fish RestaurantCharleston, SC, US
    Nov. 2014 to Aug. 2015 (9 months)

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    Role & Tasks:

    - Assisted servers by running and professionally presenting food to customers, clearing and resetting tables between courses, and bussing and building/resetting tables based on upcoming reservations.

    - Addressed miscellaneous customer needs when servers were “in the weeds” or the dining room or bar was generally busy.

    - Expected to maintain high service standards and pristine etiquette at all times.

    - Was the primary/lead bar back on Friday and Saturday nights during high volume, club style service, as well as occasionally on week days when Happy Hour service was particularly busy.

    - Experience in a variety of party/reception settings including buffet style service, passed hors d’oeuvres service, bar service, and four course dinner service.

    - Other duties included the typical of variety restaurant tasks and prep work.

  • Reservationist

    Sweetgrass Properties
    Mar. 2014 to Aug. 2014 (5 months)

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    Role & Tasks:

    *Summer Position*

    - Worked in an office environment primarily communicating with customers and contractors through email and phone on a daily basis.

    - Duties included assisting potential customers in finding a beach rental house to suit their needs, answering their questions about the area, performing bookings using LiveRez reservations software, taking credit card payments, and gracefully and effectively providing solutions when current guests had issues or complaints.

    - Was also responsible for inspecting properties before guests’ scheduled arrivals to ensure that functionality and cleanliness were up to our company’s standards.

    - Assisted property managers in maintenance of properties and preparation for guests’ arrivals.

  • Communications
    College of CharlestonCharleston, SC, US
    Aug. 2010 to May. 2017

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    Communications Degree • GPA: 2.2


    Current part-time student, graduating in May 2017.


Classic Food / Wine Service

Conflict Resolution

Customer service

POS Systems

Experience in a Fine Dining Establishment

Experience in a High Volume Environment

Food Preparation Knowledge

Food Safety Knowledge

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