Staci Young

Server

Location 15h@2xSummerville, SC

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Work Experience
  • Server

    Oct. 2015 to Present (1 year and 2 months)

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    Role & Tasks:

    Demonstrate genuine hospitality while greeting and establishing rapport with guests
    Guide guests through menus while displaying thorough knowledge of the food, beverages, and ingredients
    Informed guests of daily specials, describing in detail each item to ensure guests have proper knowledge of what they are ordering and will be satisfied with their selection
    Assisted guests in making menu choices, answering questions and making recommendations when needed
    Regularly checked on guests to ensure satisfaction with each food course and beverages, refilling drinks and pre busing as needed
    Quickly promoted to closer in charge of checking out other servers and making sure their side work is done, along with my own closing duties, in under two months from starting
    Also quickly promoted to trainer of new hires training one or more new hires each week, ensuring they are fully knowledgeable of the menu items, steps of service, time standards, and the expectations of the restaurant
    Able to work as a team where everyone helps out with running food and bussing tables, always utilizing the “full hands in, full hands out” method
    Thoroughly complete running and closing side work, helping others with their sidework and tables as needed, going above and beyond duties that are needed of me, to keep the restaurant in good working order
    Able to work doubles, many exceeding 15 hours without a break, effectively and efficiently without error making sure guests are happy and completely satisfied

  • Server

    Flying Fish Public Market & GrillNorth Myrtle Beach, SC, US
    Apr. 2015 to Sep. 2015 (5 months)

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    Role & Tasks:

    Worked within a team environment to coordinate guests' entire dining experience
    Accurately recorded orders and partnered with team members to serve food and beverages that surpassed guests expectations
    Memorize daily fish, oyster, and drink specials to repeat to guests, answering any questions guests may have about these items ( ex: where the fish and oysters came from, texture, taste, comparison, ect)
    Explain various dishes and drinks on the menu to patrons, make menu recommendations in an informative and helpful fashion, and appropriately suggested additional menu items to increase restaurant sales
    Answers customer questions about food ingredients that are associated with customer allergies and verifies ingredients in each dish with the chef to make sure all food items served are safe for the allergic customer to consume
    Moved along the dining experience without rushing the guest, ensuring all the plates are cleared, coffee, dessert or possible after dinner drink is offered
    Provided excellent customer service: Worked closely with restaurant staff to ensure that orders were served in an efficient manner, assembled properly in the kitchen, and delivered to customers in a timely manner
    Enhanced the dining experience by ensuring each guest received immediate, personalized and professional attention

  • Server

    Castano's Italian Steakhouse RestaurantNorth Myrtle Beach, SC, US
    Apr. 2013 to Jan. 2015 (1 year and 9 months)

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    Role & Tasks:

    Executed daily menu presentation and shared distinguished knowledge of certified USDA prime beef, fresh seafood, Italian, sushi, and other gourmet menu items
    Answered queries regarding restaurant items and verbally informed guests of daily specials
    Recommended wines and professionally served wines according to the customers’ selection
    Received an award for exemplary service provided to a guest who worked for trip advisor
    Trained new servers on guest service expectation, safety procedures, and restaurant protocols
    Served a high volume of customers and was entrusted with important clients and large groups;Responsible for parties of up to 30 people as sole server
    Demonstrated skills accommodating private parties featuring corporate heads, high profile clientele, and celebrities; credited with elevated degree of diplomacy resolving problems without sacrificing customer relations
    Monitored and observed the dining experience of guests to ensure that they were satisfied with the food and service
    Ensured prompt and courteous attention to customer needs and requests while providing superb overall customer support and anticipated and fulfilled guest needs and requests
    Memorized and presented desserts upon completion of main meal
    Acquired loyal customers and received outstanding reviews
    Assisted in other duties such as seating tables, bussing and resetting tables, making drinks, expediting, and running food to tables; for myself and other servers
    Served other off site venues for the company such as weddings, bartend and served a super bowl party, served dinner on New Year’s Eve then helped bartend at an off site venue when dinner service was finished, and served other holiday and Christmas parties (duties for these included setting up and breaking down venue, serving food and replenishing as needed, and bartending and serving guests drinks)
    Also helped company with setup, decorating, and breakdown of events, weddings, groups, and themed parties such as New Year’s Eve, Kentucky derby, Valentine’s Day, Red Carpet Party, Nascar themed party, Oscar awards party, Mardi Gras, St. Patrick’s Day, and other events

    Awards:
    Recieved a 5 star trip advisor pin and recognization
  • Server

    Oct. 2014 to Jan. 2015 (3 months)

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    Role & Tasks:

    Helped restaurant with busy holiday season, doing on call and fill in for large groups, holiday parties, busy nights with high reservations, Thanksgiving, and Christmas
    Balanced working between this establishment and Castano’s Italian Steakhouse, sometimes not having a day off to help out both restaurants
    Served French-style cuisine, starting each guest off with an amuse-bouche to stimulate the appetite
    Quickly learned a new cuisine and was able to help out quickly and efficiently
    Restaurant did not have a bartender so servers were in charge of making any alcoholic drinks as needed. Learned how to make many new drinks.
    Helped with kitchen prep work such as making salads, cutting and heating bread, prepping and making desserts, making dressings, cutting fruits, and set up and break down of salad and dessert expo

  • Server

    Carolina Ale HouseJacksonville, NC, US
    Aug. 2012 to Apr. 2013 (8 months)

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    Role & Tasks:

    Possessed extensive knowledge of 40 ever-changing beers on draft and 99 bottles
    Interacted with customers in a busy, crowded restaurant
    Greeted new customers, presented menus and answered questions about the cuisine, making food and drink recommendations upon request
    Consistently increased average sales and profits by actively up-selling and recommending food and drink specials
    Handled food substitutions and special requests efficiently
    Checked to ensure that customers are enjoying their meals – took action to correct any issues, as
    needed
    Prepared bill/receipts and collected payment from customers
    Cleaned tables and other areas as needed, after clients departed
    Was responsible for opening and closing duties to open and close the dining room for service

  • Server

    Nicky's of SwansboroPink Hill, NC, US
    Apr. 2010 to Aug. 2012 (2 years and 4 months)

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    Role & Tasks:

    Remarkable ability to describe all menu items and methods of preparation and to use suggestive selling techniques to encourage guests to choose House Specialties
    Maintained proficient knowledge of menu items and daily specials; assisted diners with meal and beverage match selections
    Mixed and served alcoholic and non alcoholic drinks for customers of the bar, tables in dining room, and service bar for other servers guests in dining room
    Utilized knowledge of mixed beverages, specialty liquors, wines, and craft beers to serve customers and support waitstaff
    Positively built and maintained relationships with guests to encourage guest satisfaction and repeat business
    Was able to multitask and work at two different restaurants the owners possessed- Had extensive
    knowledge of both restaurants and menus at each and was able to perform at each one effectively
    Utilized strong customer service skills by filling in where needed to ensure the highest guest service standards and most efficient operation

  • Server

    Dockside PubAlexandria Bay, NY, US
    Jun. 2008 to Jan. 2009 (7 months)

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    Role & Tasks:

    Assisted guests in order selection by promoting specific menu items and specials
    Hand wrote customers orders and relayed them to the kitchen staff effectively
    Coordinated with the kitchen staff to ensure timely and accurate order preparation
    Regularly followed up with guests and promptly fulfilled any additional requests
    Hand calculated checks efficiently and collected payments accordingly
    Cleaned and restocked tables after guests left

Skills

Ability To Lift 40+ Lbs

Basic Floor Service

Beer Knowledge

Classic Wine Service Expertise

Classic Wine Service Knowledge

Coffee Knowledge

Spirits/Cocktails Knowledge

Craft Cocktail knowledge

Tips Certified

Food & Wine Pairings

Glassware Knowledge

POS Maintenance

Classic Food / Wine Service

Classic Wine Service Knowledge

Conflict Resolution

OpenTable or other

Customer service

POS Systems

Experience in a Fine Dining Establishment

Experience in a High Volume Environment

Food / Beverage Pairing

TIPS Certified

Food Safety Knowledge

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