Kelsey Clas


Location 15h@2xChicago, IL

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Work Experience
  • Server
    il PorcellinoChicago, IL, US
    Apr. 2016 to Present (2 years)

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    Role & Tasks:

    • Train new servers on steps of service and restaurant expectations
    • Enhance diner experience through service skills and extensive knowledge of food and wine

  • Restaurant Manager
    Aladdin's Natural EateryPittsford, NY, US
    May. 2013 to Oct. 2015 (2 years and 5 months)

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    Role & Tasks:

    • Oversight of food and beverage operations
    • Demonstrated leadership abilities, supervised and trained employees, and delegated responsibilities to a 35 member staff
    • Point of contact for any customer concerns
    • Responsible for placing weekly food order

  • Administrative Assistant
    Inn On BroadwayRochester, NY, US
    Jul. 2013 to Mar. 2014 (8 months)

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    Role & Tasks:

    • Assisted guests in check-in and check-out procedures while providing high level service
    • Analyzed sales and implemented promotional plans accordingly
    • Updated availability and promotions through online travel agents
    • Communicated needs and coordinated efforts with other departments

  • Human Resources, Business Administration
    Nov. 2015 to May. 2017

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    M.S. in Human Resources, M.B.A. Degree • GPA: 4.0

  • Hospitality and Tourism Management
    College of CharlestonCharleston, SC, US
    Aug. 2009 to May. 2013

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    Bachelors Degree • GPA: 3.3

    Patrick Ringwald Scholarship

On-site Special Events

Ordering / Purchasing

Over 300 covers a night


Servesafe Certified

Ability To Lift 40+ Lbs

Basic Floor Service

Profit & Loss Management

Beer Knowledge

Budget/cost Analysis

Regional Expertise - Italy

Classic Wine Service Knowledge

Coffee Knowledge

Spirits/Cocktails Knowledge

Craft Cocktail knowledge

Food & Wine Pairings

Glassware Knowledge


Wine Knowledge

POS Maintenance

Classic Food / Wine Service

Hospitality / Management Degree

Classic Wine Service Knowledge

Conflict Resolution

OpenTable or other

Customer service

POS Systems

Event Management / Organization

Staff Management of 20

Experience in a High Volume Environment

Staff education / motivation

Food / Beverage Pairing

Staffing / scheduling

Food Safety Knowledge

Profit And Loss

Business Management

Purchasing / ordering

Conflict Resolution

Recruiting / hiring

Customer Service

Reservation System Management

Social Media

Food Safety Knowledge

Staff Education / Motivation

Hospitality / Management Degree

Vendor Management

Web Maintenance


Microsoft Office

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