Jesse Ma

Marketing & Events Manager/ Office Manager

Location 15h@2xNew York, NY

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Summary

It was by chance that I entered the world of hospitality as means to put myself through college. I pretty much fell in love right away. I thrived in the ever changing, fast paced atmosphere, the hustling and bustling energy fueled my passion. Being able to interact with so many different types of people, having the ability to put a smile on someone... Read more

It was by chance that I entered the world of hospitality as means to put myself through college. I pretty much fell in love right away. I thrived in the ever changing, fast paced atmosphere, the hustling and bustling energy fueled my passion. Being able to interact with so many different types of people, having the ability to put a smile on someone's face was an intoxicating perk. I've pretty much done it all in the industry, hostess, server, cocktail server, bottle service, reservationist, coordinator... With more than 10 years in the industry, I find myself still eager to learn more and to do more.
My passion is what drives me. I truly care about my responsibilities and always strive to better myself, to gain more knowledge and keep on moving upwards.

My Dream Job is Director of Operations for Hilton or Marriott International.

Work Experience
  • Marketing & Events Manager/ Office Manager

    520 Happy Times Inc.
    Sep. 2013 to Present (3 years and 3 months)

    See Details

    Role & Tasks:

    Developed, managed and implemente d all marketing/promotional activities and strategies.
    Researched markets to identify opportunities for events and client outreach.
    Responded to all client/event inquires.
    Prepared detailed proposals and secured contracts for all private events.
    Coordinated/managed all aspects of special events.
    Handled staff hiring/scheduling, light book keeping duties.
    Performed daily clerical and administrative duties.

  • Front Desk Coordinator

    13th Street Entertainment
    Mar. 2013 to Aug. 2013 (5 months)

    See Details

    Role & Tasks:

    Managed and scheduled reservations and special events for all three venues.
    Managed social media for all three venues.
    Assisted Marketing Director with devlopement and execution of marketing/promotional
    events.
    Coordinated concierge programs and all other outreach programs.
    Designed marketing and promotional materials.
    Provided all general administrative support to all members of the company.

  • Maitre D/ Coordinator

    Jumierah Essex House
    Sep. 2010 to Oct. 2012 (2 years and 1 month)

    See Details

    Role & Tasks:

    Supervised new personnel: scheduling, training, evaluting staff performance.
    Coordinated dining reservations and any speical restaurant functions.
    (i.e. NYE parties, Halloween parties, Fashion Week parties, etc)
    Prepared coorespondence, reports, forms, vouchers, and various specialized documents.
    Created all marketing and promotional materials: menus, flyers, press kit, posters, etc.
    Managed multiple phone lines and handled all guests inquiries.
    Performed a variety of administrative support duties, and any additonal support to the
    executive team.

  • Cocktail/Bottle Server

    230 FifthNew York, NY, US
    Apr. 2010 to Nov. 2010 (7 months)

    See Details

    Role & Tasks:

    Provided excellent service to all patrons.

  • Reservationist/ cocktail server

    PrannaNew York, NY, US
    Jun. 2009 to Jul. 2010 (1 year)

    See Details

    Role & Tasks:

    Coordinated multiple phone lines and scheduled dining reservations.

  • Cocktail/Bottle Server

    Jan. 2010 to Jan. 2010 (Less than a month)

    See Details

    Role & Tasks:

    Provided excellent service to upscale clientele.

  • Host / Reservationist

    AquavitNew York, NY, US
    Feb. 2008 to Nov. 2008 (9 months)

    See Details

    Role & Tasks:

    Scheduled dining reservations and provided excellent customer service.

Education
Skills

Classic Food / Wine Service

Hospitality / Management Degree

Classic Wine Service Knowledge

Menu development

OpenTable or other

Customer service

POS Systems

Event Management / Organization

Experience in a Fine Dining Establishment

Staff Management of 20

Experience in a High Volume Environment

Staff education / motivation

Staffing / scheduling

Accounting / Bookkeeping

Budgeting

Business Management

Purchasing / ordering

Recruiting / hiring

Customer Service

Reservation System Management

Social Media

Staff Education / Motivation

Hospitality / Management Degree

Vendor Management

Marketing / PR

Web Maintenance

Writing

Microsoft Office

Interests
Food, wine, dance, yoga, hiking, climbing, singing, traveling
Languages
Mandarin Chinese Fluent
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