Dhamma Sotapana Sidartha

Front Desk

Location 15h@2xGreater Chicago Area

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Work Experience
  • Front Desk

    Shanghai Marriott Hotel City CentreShanghai, Shanghai Shi, CN
    Feb. 2015 to Jul. 2015 (5 months)

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    Role & Tasks:

    o Giving extraordinary check-in and checkout experience.
    o Take care of guest needs, complain, and special request.
    o Handling checkout money and cashier, with opera system.

  • Reservationist

    Hotel Pullman Jakarta Central ParkDaerah Khusus Ibukota Jakarta, ID
    Mar. 2014 to Aug. 2014 (5 months)

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    Role & Tasks:

    o Picking up telephone bookings.
    o Update guest request to the system as per guest call.
    o Modified Online booking from Opera.
    o Replying guest Email.

  • Server

    Sep. 2013 to Jan. 2014 (4 months)

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    Role & Tasks:

    o Serving breakfast, lunch, dinner, cocktail party, private dinner, and special events.
    o Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
    o Appropriately suggested additional items to customers to increase restaurant sales.
    o Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special
    o Regularly checked on guests to ensure satisfaction with each food course and beverages.

  • Hospitality
    Kendall CollegeChicago, IL, US
    Sep. 2015 to Sep. 2016

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    Bachelor Degree • GPA: 3.22


    Focus on Meetings and events

  • Hospitality
    Les Roches JinJiang
    Sep. 2012 to Jan. 2015

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    Diploma Degree • GPA: 3


Classic Food / Wine Service

Hospitality / Management Degree

Customer service

POS Systems

Event Management / Organization

Experience in a Fine Dining Establishment

Food / Beverage Pairing

Staffing / scheduling

Food Safety Knowledge

Organizations & Volunteer Activity
  • Documentary

    Member • Sep. 2015 to Sep. 2016

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    Helping in photography in events time, and also planing and set up the events.
Indonesian Fluent
English Intermediate
Chinese Intermediate
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