Michael Woodruff

Hospitality Ambassador

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Work Experience
  • Hospitality Ambassador

    NOMA Business Improvement District, Washington, DC
    Jan. 2013 to Jan. 2016 (2 years and 12 months)

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    Role & Tasks:

    Provide information and directions to people who need assistance.
    Escort people who needed extra help or were concerned with safety.
    Perform outreach to the homeless.
    Identify and report internally or notify police and city workers of unsafe or unsound situations that could affect public safety.
    Act as information liaison between the BID and business owners.
    Assist with event management for neighborhood meetings and community functions.

  • Clean Team Ambassador

    Block by Block, Washington, DC
    Jan. 2011 to Jan. 2013 (2 years)

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    Role & Tasks:

    Responsible for keeping streets, curbs, and public areas clean, emptying trash receptacles, sweeping curbs and sidewalks.
    Interact with members of the public, businesses, and public servants.
    Assist in training new Block by Block staff members.
    Review equipment to maintain safety standards.

  • Habitation Counselor

    PSI Family Services, Washington, DC
    Jan. 2004 to Jan. 2011 (7 years)

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    Role & Tasks:

    Responsible for training life, home, and work skills to mentally challenged adults within a structured class setting.
    Provided written reports about the daily activities, functional improvements, and perceived future challenges of PSI clients.
    Co-created programs to help create new skill challenges for clients.

  • Housekeeper

    Holiday Inn Select, Alexandria, Virginia
    Jan. 2003 to Jan. 2004 (12 months)

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    Role & Tasks:

    Responsible for cleanliness and order, delivering linens and supplies to housekeepers on assigned floors.
    Assisted in laundry room.
    Assisted in pressing room, pressing sheets and restaurant linens.

  • Guest Master/Reception Desk and Security/Director of Management Services

    Benedictine Abbey of Newark, Newark, NY
    Jan. 1986 to Jan. 2002 (16 years)

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    Role & Tasks:

    Responsible for day-to-day functioning of the Guest Services for the Abbey.
    Assisted the Head of the Abbey in planning and execution of the policies of the Guest Facility.
    Established procedures for work of housekeeping staff and planned work schedules to ensure adequate service.
    Identified problems, diagnosed causes and determined corrective actions, related to all aspects of Guest Services.
    Maintained inventory of supplies and equipment.
    Performed cleaning duties in cases of emergency or staff shortage.
    Maintained close personal contact with the Abbot and Procurator.
    Consistently met or exceeded the Abbey’s goals for the guest house.
    Responded to written and telephone requests for accommodation and services.
    Scheduled guest accommodations and services, for written and telephone requests. Maintained high standards of excellence.
    Assisted the kitchen master by overseeing proper setup of dining room.
    Monitored the security system of the property.
    Maintained reception desk, including receiving incoming calls, conveying messages, and directing responses.
    Sacristan of Abbey Church.

  • Assistant Supervisor of Mail Room

    Kidder & Peabody Company Inc., New York, NY
    Jan. 1982 to Jan. 1985 (3 years)
Education
  • General Studies
    Alexander Hamilton Vocational and Technical High School, New York, NY
    Sep. 1977 to Jun. 1981
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