Teresa Olerich-Cox

Administrative Assistant

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Work Experience
  • Administrative Assistant

    American College of Surgeon
    Nov. 2015 to Present (1 year and 1 month)

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    Role & Tasks:

     Contracts support for the Finance and Facilities/legal department not limited to following up with customer, update status report, and obtain signatures for execution
     Process state registrations to ensure the College stays compliant
     Process legal bills payments for outstanding invoices
     Provide excellent customer service to various internal departments and external vendors
     Troubleshooting and training staff on Novatus Contract Management System

  • Donor Services Specialist

    Select Staffing
    Jan. 2015 to Jul. 2015 (6 months)

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    Role & Tasks:

     Distributed BMO Harris donations dollars to various charitable organizations
     Researched non-profit organizations for all information for distributions
     Made services calls to various organizations in order to expedite donations
     Handled incoming calls from renters inquiring about CHA housing status

  • Shift Supervisor

    MTV Networks
    May. 1993 to Apr. 2014 (20 years and 11 months)

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    Role & Tasks:

    ❖ Established a staff recruiting process for the department. This process facilitated hiring of 6 new staff members; all are still working in the department with “outstanding” performance ratings
    ❖ Used Linked In, MTV Career website, Various Job boards and referrals as recruiting tools
    ❖ Interview and hire Customer Service Representatives to comply with the position description of the role
    ❖ Prescreen candidates for all Divisions within Chicago MTV (Music, Entertainment, and Nickelodeon)
    ❖ Spearheaded working with local universities to identify, coach and recruit interns
    ❖ Handled placement activities for college recruits

    EMPLOYEE RELATIONS

    ❖ Monitor and mentor five CSR’s through daily interaction, 360 feedback, and performance reviews
    ❖ Obtained appropriate approvals and coordinated all communication and document flow
    ❖ Submitted all new hire, personnel action, and termination data to the payroll department
    ❖ Conducted new hire orientations and benefit overviews, increasing employee understanding and satisfaction and maintaining a positive work environment
    ❖ Created on-boarding process for new employees
    ❖ Develop strategies to ensure proper development of employee training during their first 90 days for retention
    ❖ Identify and set up training programs
    ❖ Coach and mentor employees on interpersonal skills regarding customer service to impact relationships with clients and agencies
    ❖ Mediate and facilitate sessions on change management and conflict resolution to accommodate workplace restructuring
    ❖ Planned and executed team-building events, which noticeably improved team dynamics

    OPERATIONS

    ❖ Implement and analyze performance metrics to maintain service levels and assess
    quality of work for CSR’s
    ❖ Collaborate with training team in NY to continually train/monitor CSR staff
    ❖ Evaluate workload for CSR’s and made changes to prioritize and evenly distribute workload
    ❖ Assistant to VP and two Directors – Expenses, calendar management
    ❖ Travel and Expense reporting for 20 people, also managed T & E budget
    ❖ Liaison with clients and MTV Networks traffic dept., maintenance of departments master files
    ❖ Event planning including upfront presentations, president meetings and team outings
    ❖ Calculate post analyses and take appropriate action
    ❖ Manage $2,000,000 in business for LOGO and MTV tres

    ADMINISTRATION

    ❖ Originated budget reports for MTV/VH1 teams.
    ❖ Day to day management and client contact with major accounts
    ❖ Assist designated account manager/directors with proposals, presentations
    ❖ Special projects, setting up and maintaining individual account files
    ❖ Maintain all client contact lists using CRM (Customer Relationship Management)
    ❖ Proficient in Plan-it (Sales Plans) systems
    ❖ Travel arrangements for Linear and Digital teams

Education
  • Speech Communications
    Iowa State University
    Sep. 1979 to Aug. 1983

    See Details

    BS Degree • GPA: 2.25

Skills

Pasta Cooking

Pasta making

Inventory

Event Management / Organization

Payroll

Business Management

Purchasing / ordering

Conflict Resolution

Recruiting / hiring

Customer Service

Social Media

Staff Education / Motivation

Marketing / PR

Microsoft Office

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