Nicole Mckee

I have extensive knowledge in the Tourism Industry and am currently finishing my Bachelor's degree for Tourism. I have over 10 years experience serving in restaurants, over 12 years experience in Customer Service related positions and just recently added Guest Service knowledge working at a hotel. I bring an upbeat, motivational and positive personality to every setting and people tend to be my forte. I put my all into every position and bring a higher quality of service and hospitality to every setting.

Location 15h@2xPhiladelphia, Pennsylvania

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Work Experience
  • Guest Service Agent

    Sleep Inn Philadelphia
    Jun. 2016 to Present (6 months)
  • Server

    Teca Newtown Square
    Jan. 2016 to Jun. 2016 (5 months)

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    Role & Tasks:

    Extensive knowledge of Italian wines and some knowledge of wine pairing. Very fast paced environment serving authentic Italian cuisine. Reading off specials to each table and guest solely from knowledge and angling people through their menu selections depending on what they would like to eat. Traditional starting duties and side work duties. Table side wine presentation and practicing mis en place for every table throughout their dining experience. I have a letter of recommendation from the General Manager of the restaurant and I sadly had to leave when I moved to the city for school.

  • Server

    Bonefish Grill
    Apr. 2015 to Dec. 2015 (8 months)

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    Role & Tasks:

    Menu knowledge, drink knowledge and gained wine knowledge. We did table side wine presentations and tried to help pair dishes according to preferences. Teamwork was a huge part of the work and also assisting on the expo line whenever needed. Guaranteed guest satisfaction with every customer and I received a few guest reviews. Assigned side work duties and keeping up with regulations and policies was always implemented. Left because the traffic was interfering with life's activities and school.

  • Server

    Champps
    Jan. 2013 to Apr. 2015 (2 years and 2 months)

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    Role & Tasks:

    Managing the expo line for a good majority of my serving experience at this restaurant. Knowledge of over 50 craft beers on tap. Incredibly fast pace and special bar events with different boxing matches and things of that nature. Handling a large amount of guests at one time and working 12+ hours a majority of the time. Vast menu knowledge and also helping with guest complaints and resolutions.

  • Waiting Staff

    Trattoria Giuseppe
    Jul. 2007 to Aug. 2008 (1 year and 1 month)

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    Role & Tasks:

    Fast paced BYOB. Knowledge of over 90 menu items when guests ordered by number a lot of times. Extensive food knowledge and assisting with food selection. Also Hosted for a while and would take over 300 reservations per shift while taking to go orders as well. Managing the host station on Saturday night with an over hour wait and accommodating angry guest complaints.

Education
  • Tourism and Hospitality
    Temple University
    Aug. 2015 to May. 2017

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    Bachelor's Degree Degree

    Summary

    I received my Associates Degree at Delaware County Community College and am currently finishing my Bachelor's Degree in Tourism and Hospitality Management

  • General Studies
    Delaware County Community College
    Sep. 2010 to Jun. 2015

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    Associates Degree Degree

    Summary

    I received my Associates Degree from Delaware County Community College and Transferred to Temple University's Tourism and Hospitality Management Program

  • High School studies
    Marple Newtown Senior High School
    Sep. 2004 to Jun. 2008

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    High school diploma Degree

    Summary

    Finished all studies required

Skills

On-site Special Events

Expediting

Food Safety Knowledge

Up to 50 covers a night

Ability To Lift 40+ Lbs

Basic Floor Service

Beer Knowledge

Classic Wine Service Knowledge

Craft Cocktail knowledge

Food & Wine Pairings

Wine Knowledge

Classic Food / Wine Service

Classic Wine Service Knowledge

Conflict Resolution

Customer service

POS Systems

Experience in a Fine Dining Establishment

Experience in a High Volume Environment

Food / Beverage Pairing

Food Safety Knowledge

Conflict Resolution

Customer Service

Food Safety Knowledge

Certifications & Courses
Interests
Hospitality Management, Tourism Industry, Kayaking, Tennis, Suicide Awareness, Stand Up Comedy, Hospitality on every level
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