Melissa Tompkins

Server

Location 15h@2xChicago, Illinois

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Work Experience
  • Server

    The Capital GrilleChicago, IL, US
    Apr. 2015 to Present (2 years and 5 months)

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    Role & Tasks:

    Maintains exceptional service standards providing quality service through continuous knowledge on and off site with wine tasting programs alongside spirit and culinary growth. A weekly participation in wine inventory with monthly financial reports summarizing costs and expenses incurred. Responsible for the execution and completion of in-house private events, including submissions of up to date contracts and correspondence with guest to ensure satisfaction.

  • Bartender

    The Capital Grille
    Oct. 2012 to Mar. 2015 (2 years and 5 months)

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    Role & Tasks:

    Fine dining steak house in Beverly Hills, California with a focus on events and catering. Responsible for all catered functions from origination to execution, including delegation of responsibilities. Creative with strong planning and organization skills. Quick and efficient when processing requests to ensure guest satisfaction. Takes initiative to continue to welcome seasoned regulars.

  • Assistant Restaurant Manager

    Hakkasan Beverly HillsBeverly Hills, CA, US
    Aug. 2013 to Oct. 2013 (2 months)

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    Role & Tasks:

    Fine Dining, Michelin Star Cantonese restaurant. Trained new bartenders on proper and legal alcoholic beverage service according to California ServeSafe standards. Focused on shaping the premium cocktail program providing creativity and classic cocktail knowledge.

  • Brew Master Intern and Server

    May. 2011 to May. 2012 (1 year)

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    Role & Tasks:

    Worked under head brewer Duncan Williams. Circulating chemicals, sterilizing and maintaining draft lines, brewing up to 8 different brews on tap daily.

Education
  • Architecture and Interior Design
    Aug. 2004 to May. 2008

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    Bachelors of Science in Architecture and Interior Design Degree • GPA: 3.6

Skills

Off-site Event Management

On-site Special Events

Servesafe Certified

Ability To Lift 40+ Lbs

Basic Floor Service

Beer Knowledge

Budget/cost Analysis

Cellar Organization

Classic Wine Service Expertise

Classic Wine Service Knowledge

Regional Expertise - US

Coffee Knowledge

Spirits/Cocktails Knowledge

Craft Cocktail knowledge

Staff Education

Tips Certified

Food & Wine Pairings

Understanding Of Viticulture & Winemaking

Glassware Knowledge

Inventory

List Creation

Wine Knowledge

POS Maintenance

Wine Sales Proficiency

Classic Food / Wine Service

Classic Wine Service Knowledge

Menu development

Conflict Resolution

OpenTable or other

Customer service

POS Systems

Event Management / Organization

Experience in a Fine Dining Establishment

Staff Management of 20

Experience in a High Volume Environment

Floral Arrangement

Staff education / motivation

Food / Beverage Pairing

Staffing / scheduling

Food Preparation Knowledge

TIPS Certified

Food Safety Knowledge

Accounting / Bookkeeping

Budgeting

Profit And Loss

Business Management

Customer Service

Food Safety Knowledge

Staff Education / Motivation

Writing

Microsoft Office

Certifications & Courses
Interests
Food and Wine, Contemporary and Modern Art, Mid Century Modern Furniture, Architecture, Traveling, Hiking, Healthy Lifestyle
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