Chevelle Jefferson

Membership Relations Associate (Front Desk Supervisor/Office Manager)

Location 15h@2xPhiladelphia, PA

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Work Experience
  • Membership Relations Associate (Front Desk Supervisor/Office Manager)
    Aug. 2013 to Present (4 years)

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    Role & Tasks:

    Responsible for supervising and helping the front desk, continue to build relationships with members and guest with providing incredible customer service and focusing on administrative duties.
    • Manage and organize Community Center’s calendar.
    o Seminars/Conference, Meetings and Fundraising Events
    o Birthday Parties
    o Overnight camps.
    • Assisting in Social Media outlets
    • Marketing
    • Interviewing Process
    • Community Center’s Tours
    o Selling memberships
    o Promoting community center’s services, programs and amenities
    o Welcoming new and returning members
    • Monthly Billing.
    • Facilitating programs and events
    • Troubleshooting

  • Lead Showroom Associate (On call)
    Mar. 2012 to Jun. 2016 (4 years and 3 months)

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    Role & Tasks:

    Provides prompt and courteous service to all guests at the box offices and showrooms
    • Helping team members run a smooth shift by providing assistance:
    o Keeping track of sales
    o Troubleshooting – IT issues / Passwords and logins
    o Assisting with customer complaints and complements.
    • Training new team members with Ticketmaster/Archtics selling system.
    • Displaying admirable customer service skills to all guest and VIPs.
    • Assisting guest with past and present purchases through Ticketmaster.
    • Cross-selling with sister casinos to help increase company revenue.
    • Promotes casino services and programs
    • Requests and is accountable for cash/coin for applicable entertainment events.

  • Visual Merchandiser
    Nov. 2009 to Nov. 2011 (1 year and 12 months)

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    Role & Tasks:

    Responsible for presenting the garments according to the Macy’s guidelines in order to maximize sales with guidance and direction of Store Manager and management team
    • Ensures garment presentation and garment care is executed per Macy’s guidelines referenced in the below information sources:
    o Department Books
    o Store Book
    o Technical Book
    o Campaign Information
    o Sales Tools & Store Information
    • Be creative, innovative and imaginative through execution of Visual Merchandising
    • Execute visual standards according to company directives
    • Maintain and present visual displays in an influential manner
    • Produce quality work in a consistent, timely and organized manner
    • Update/maintain mannequin and form styling as directed by new receipts and seasonal changes
    • Installation of window displays (where applicable)&Grid fixtures /Adjust lighting
    • Execute the promotional calendar& Assist with special events
    • Maintain Visual shop, department tools, supplies and visual equipment

  • Advertising & Marketing Communications
    Jan. 2005 to May. 2009

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    Bachelor of Science Degree • GPA: 3.3


Off-site Event Management

On-site Special Events

Ordering / Receiving

Customer service

Event Management / Organization

Staffing / scheduling

Business Management

Purchasing / ordering

Recruiting / hiring

Customer Service

Social Media

Marketing / PR


Microsoft Office

Organizations & Volunteer Activity
  • Volunteer Coordinator Assistant
    Atlantic City Marathon
    Volunteer • Oct. 2013 to Present

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    Assigning all volunteers with a task such as, water stations, registration, set up of expo, clean up and handing out medals.
Fashion, music, traveling, museums, trying new restaurants,
Spanish Basic
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