Jill Kralovenec

Director of Special Projects

Location 15h@2xGreater New York City Area

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Work Experience
  • Director of Special Projects

    Roberta's
    Oct. 2013 to Present (3 years and 2 months)

    See Details

    Role & Tasks:

    Private Dining Coordinator, December 2014 - Present
    - Coordinate all group and private dining requests for the restaurant
    - Developed a new group dining program, menus and policies for restaurant
    - Handle all VIP reservations
    - Design reservation specific menus with Chefs and Wine Director
    - Manage all private dining inquiries through online database
    - Cultivated and build client relationships with VIPs and regulars for restaurant

    Catered by Roberta’s - Events Coordination Assistant, January 2015 - Present
    - Supported direction planning and executing the logistics and operations for weddings, bar/bat mitzvahs, birthdays, company parties, private meetings and other special events.
    - Provided support for on-site event space as well as events at off-site locations across New York City (and further afield) from 15 to 500 guests
    - Worked directly with in house catering staff and bartenders to create personalized gourmet menus specific to tastes and dietary needs of clients
    - Populated rental orders based on needs of clients and catering staff
    - Managed online inquiry database, generated client specific quotes and personalized event
    plans, negotiated contracts and terms
    - Managed in house supply inventory including bar stock lists, service ware and equipment
    - Provided assistance in the setup, execution and break down of events

    Human Resources Manager, September 2015 - Present
    Manage all aspects of the day to day human resources needs for Roberta’s restaurant group of 200+ employees. Fluent in ADP, When I Work, and Meritian/Aetna/Guardian software.
    - Onboarding
    - Responsible all new hire paperwork including writing contracts and nondisclosure
    agreements
    - Payroll Administration
    - Track and update all employees hours, paid time off and sick leave
    - Liaison between accounting and employees for all payroll discrepancies
    - Process requests and claims from the IRS, workers comp, unemployment, OSHA, etc
    - Instated and managed company wide Commuter Benefits program
    - Benefits Administrator
    - Track employees hours for compliancy
    - Benefits liaison to health care network for employees
    - Field billing and payment inquires to Meritian and Guardian
    - Troubleshoot discrepancies between care and coverage for employees
    - COBRA benefits administrator
    - ACA compliance training
    - Established new company wide handbook

    Bread Wholesale Sales Director January 2016 - July 2016
    - Launched citywide wholesale program for Roberta’s Bakery
    - Managed all aspects of 20+ wholesale accounts including Whole Foods, Stumptown Coffee
    and Starr Restaurants Group
    - Co-created bakery deck to cultivate new clients
    - Closed regional deal to add Whole Foods on as a client

    Other Roles & Responsibilities, October 2013 - December 2015
    - Hostess
    - Lead Dispatch
    - Head front of house staff member for Roberta’s take out space during opening
    - Worked with floor managers to create new employee policies and procedures for
    new space
    - Facilitated orders from Seamless, Grubhub, and heavy telephone and foot traffic
    - Responsible creating for on time and safe delivery routes for up to 5 drivers at a
    time
    - Maintained strong customer and employee relations
    - Trained new staff on menu items, barista station, food production and proper
    customer service
    - Designed innovative and eye catching product displays
    - Catering Event Manager, Service Captain, Food Expo and Server
    - Day of Event Coordinator for Catered by Roberta’s wedding couples

  • Collections Director

    Henry McBride Foundation
    May. 2013 to Present (3 years and 7 months)
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