Courtney Carter

Sales & Customer Service Representative

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Work Experience
  • Sales & Customer Service Representative

    Clesen Wholesale
    May. 2014 to Apr. 2016 (1 year and 11 months)

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    Role & Tasks:

    Sold $1.1m of material in my first full year; $411k over my projected budget
    Manage a book of over 300 active accounts that was growing seasonally
    Grew revenue by 48% in Q1 ’15 over PY; grew pre-booked sales over 50% in ‘15
    Created a CRM document to track data and customer communication in order to grow sales Create, qualify and track leads and analytics using Zoho’s CRM, Constant Contact and Pinterest Achieved 33% conversion rate of all leads YTD; 25% conversion rate of qualified leads YTD Created and maintained marketing price lists during the absence of a marketing person Managed back end of user documents and log in access with IT support on company website Provide support and service to all clients when other account managers are unavailable Educate and train all customers in provided web-ordering to promote and increase sales Facilitate project management software to leaders to meet seasonal price list deadlines
    Enter orders for for other account managers; create sub-shipments and handle details for orders

  • Keyholder, Visual Captain

    Paper Source
    Jul. 2013 to May. 2014 (10 months)

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    Role & Tasks:

    Opened and closed store; maintained cash drawers and bank deposits
    Coached team daily to focus on sales building and cross selling
    Created samples of projects to inspire customers to craft, create and purchase supplies Led workshops and active demonstrations to inform customers
    Maintained visual standards within store to meet company expectations

  • Catering Coordinator

    Panera BreadDeerfield, IL, US
    Jun. 2010 to Oct. 2012 (2 years and 4 months)

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    Role & Tasks:

    Ranked #1 of 32 store franchise in catering sales, 2012
    Exceeded sales goals in Q3 of '12 by 43%
    Exceeded expected yearly sales of '12 by $60k at start of Q4
    Created daily routing schedules to meet demand for multiple drivers
    Pursued and brought in new business regularly with cold call visits
    Regularly approached and met with dine-in patrons to inform about catering options Built and maintained detailed databases to track client data


Customer service

POS Systems

Experience in a High Volume Environment

Customer Service

Microsoft Office

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