Chelsea Shane

Tenant Service Coordinator

Location 15h@2xChicago, Illinois

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Work Experience
  • Tenant Service Coordinator

    Jones Lang LaSalle
    Dec. 2016 to Present (10 months)

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    Role & Tasks:

    • Directing tenant service calls, requests and concerns to the proper department acting as the first point of contact
    • Assisting with tenant events and tenant invoice processing
    • Updating the company contact sheets, website, and systems software
    • Collaborating with the team to ensure proper day-to-day operation of the property in accordance with policies/procedures, management agreements, and client needs.

  • Event Coordinator

    Moderne Ventures
    Mar. 2016 to Dec. 2016 (9 months)

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    Role & Tasks:

    • Maintaining efficient day-to-day duties for the operation of office, and supporting the work of management and other staff
    • Organizing the details of company meetings, events, and conferences (5-300 people)
    • Reaching out to restaurants, hotels, and buildings regarding private space and set up preferences
    • Calculating budget plans that include Food and Beverage, AV, and Room Blocks
    o 2016 Executive Portco Summit

  • Administrative Assistant

    Omni Chicago HotelChicago, IL, US
    Jun. 2015 to Mar. 2016 (9 months)

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    Role & Tasks:

    • Handle guest check-ins, checkouts, and registrations efficiently
    • Enrolling guests daily into the loyalty reward program
    • Following up with guest concerns, inquires and requests promptly
    • Ensure proper cash handling and balancing

  • Meetings and Event Intern

    Huron Consulting Group
    Jun. 2014 to Aug. 2014 (2 months)

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    Role & Tasks:

    • Coordinated with vendors in finding appropriate venues and sites
    • Generating Excel spreadsheets representing housing plans
    • Creating informational identification (tent cards, name badges, table numbers) for guests
    • Scheduling transportation alternatives for booked guests

Education
  • Communication
    Illinois State University
  • Neuqua Valley High School
Skills

Hospitality / Management Degree

Menu development

OpenTable or other

Customer service

Accounting / Bookkeeping

Budgeting

Customer Service

Reservation System Management

Social Media

Writing

Microsoft Office

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