Olivia Aldisa

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Location 15h@2xChicago, IL

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Work Experience
  • mail room

    Kendall CollegeChicago, IL, US
    Jan. 2016 to Present (11 months)

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    Role & Tasks:

    Trained and supervised new recruits.
    Created quarterly schedule for new students.
    Created monthly reports for personal out-going mail.
    Created weekly end-reports for all transaction during the week.
    Maintained detailed administrative and procedural processes to improve accuracy and
    efficiency.
    Receive and deliver packages through all departments in campus.

  • Catering Sales

    The Ritz-Carlton Jakarta, Mega KuninganSpecial Capital Region of Jakarta, ID
    Feb. 2015 to Jun. 2015 (4 months)

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    Role & Tasks:

    Responsible for the administration, handling the customer's request, inputting data
    through the system.
    Attract the new customer to book their events at our meeting spaces.
    Execute written sales agreements.
    Maintain relationships among the customers, their representatives and the hotel to
    ensure full participation in servicing accounts.
    Respond to guest inquiries and special requests.
    Generate BEO and distribute to all related departments in the hotel.
    Ordered office supplies.
    Created weekly schedule for employees.

    Awards:
    Catering and Conference Services Trainee
  • Waiter

    Grand Hyatt Erawan BangkokBangkok, Krung Thep Maha Nakhon, TH
    Sep. 2013 to Jan. 2014 (4 months)

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    Role & Tasks:

    Delivered exceptional service by greeting and serving customers in a timely, friendly
    manner.
    Appropriately suggested additional items to customers to increase restaurant sales.
    Promptly served all food courses and alcoholic beverages to guests. Answered
    questions about menu selections and made recommendations when requested.
    Effectively communicated with kitchen staff regarding customer allergies, dietary
    needs and other special requests.
    Regularly checked on guests to ensure satisfaction with each food course and
    beverages.

Education
  • Hospitality Management
    Kendall CollegeChicago, IL, US
    Sep. 2015 to Sep. 2016

    See Details

    Bachelor of Arts in Hospitality Management Degree • GPA: 3.75

    Summary

    Coursework: MICE (Meetings, Incentive, Conference and Exhibitions

  • Hospitality Management
    Les Roches International School of Management Shanghai
    Sep. 2012 to Jan. 2015

    See Details

    Diploma of Hospitality Management Degree • GPA: 3

    Summary

    Coursework: Management of Food & Beverage Operation, Hospitality Financial Marketing and
    Control, Culinary Concepts, Rooms Division Administration, Financial Accounting and
    Control, Culinary Arts and Pastry/Bakery, Facilities Management

    Awards
    Merit on all semesters
Skills

Hospitality / Management Degree

Customer service

POS Systems

Event Management / Organization

Experience in a Fine Dining Establishment

Experience in a High Volume Environment

Food Preparation Knowledge

Purchasing / ordering

Customer Service

Social Media

Hospitality / Management Degree

Microsoft Office

Organizations & Volunteer Activity
  • events associate

    PERMIAS
    Member • Sep. 2015 to Present

    See Details

    Summary
    Non-profit organisation by Indonesian student in Chicago. Creating events and opportunities to truly engage all Indonesian students and alumni
Languages
English Fluent
Indonesian Fluent
Chinese Intermediate
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