Ellen Baboila

State Program Admin Sr, Contact Center Lead

Location 15h@2xChicago, IL

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Work Experience
  • State Program Admin Sr, Contact Center Lead
    State of Minnesota
    Jul. 2013 to Aug. 2015 (2 years and 1 month)

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    Role & Tasks:

    Act as a Team Lead guiding healthcare representatives in manual operations and contact center work to ensure Minnesotans have access to affordable healthcare coverage
    Contribute vast knowledge of policy and procedure to other representatives in the contact center as they perform their job duties
    Analyze and solve problems consumers face which impact eligibility determinations for health care access

  • Member Services Representative
    May. 2012 to Jul. 2013 (1 year and 2 months)

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    Role & Tasks:

    Coordinate the needs and concerns of the HealthPartners Medicare and Medicaid members with their health care and insurance needs
    Demonstrate problem solving skills when met with the need to communicate between healthcare providers and the patient

  • Box Office Student Worker
    College of St. Benedict/St. John’s University Fine Arts Programing
    Aug. 2008 to May. 2012 (3 years and 9 months)

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    Role & Tasks:

    Provided customers with exceptional service through communication and response to their individual needs
    Worked independently throughout the Summer of 2011 and created office reference tools
    Implemented effective training techniques to assist new student employees in the box office

  • Masters of Social Work
    Aug. 2015 to Present

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    Masters of Social Work Degree • GPA: 3.5


    Current enrollment in this graduate degree program

  • Bachelor's of Art
    College of St. Benedict
    Aug. 2008 to May. 2012

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    Political Science- Bachelor's degree Degree • GPA: 3.0


    Major: Political Science Minor: Hispanic Studies
    Scholarships: President’s Scholarship, Recognition Scholarship
    Study Abroad: Chile, Fall 2010

  • High School Diploma
    DeLaSalle High SchoolMinneapolis, MN, US
    Aug. 2004 to May. 2008

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    High School Diploma Degree • GPA: 3.9


Conflict Resolution

Customer service

POS Systems

Staff Management of 20

Experience in a High Volume Environment

Staff education / motivation

Staffing / scheduling

Conflict Resolution

Recruiting / hiring

Customer Service

Staff Education / Motivation


Microsoft Office

Ability To Lift 40+ Lbs

Beer Knowledge

Staff Education

Organizations & Volunteer Activity
  • MSW Intern
    Member • Aug. 2016 to Present

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    Currently completing my field placement for my Masters in Social Work program at this non-profit.
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