Johann Ash

Hotel concierge

Location 15h@2xChicago, IL

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Work Experience
  • Hotel concierge

    The Sky Hotel Aspen CO
    Nov. 2013 to Jul. 2016 (2 years and 8 months)

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    Role & Tasks:

    Organized itineraries, often 100 at a time, for incoming guests though specific developed processes with organizational tools.

    Researched and recommended activities for guests in Aspen with discerning and diverse tastes. Communicated in person and through meetings, phone calls and emails.

    Interviewed local businesses and created documents of preferred and valued local business for the benefit of maximizing amazing experiences for guests.

    Took charge of loyalty program experience and VIP guest satisfaction tailored to their individual tastes and expectations, often by anticipating needs and wants before the guest’s arrival.

  • Server

    Justice Snow'sAspen, CO, US
    May. 2014 to Sep. 2014 (4 months)

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    Role & Tasks:

    When I was a hotel concierge I took a second job every summer to supplement income and out of enjoyment of serving.

    I was a brunch, lunch and breakfast server at this high end and fast paced environment

  • Server

    Takah SushiAspen, CO, US
    May. 2013 to Sep. 2013 (4 months)

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    Role & Tasks:

    I was a server in this fact based and popular sushi restaurant. The role was demanding and enjoyable.

  • Server

    Steakhouse 316
    Apr. 2011 to Sep. 2011 (5 months)

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    Role & Tasks:

    I was part of the opening staff of this world famous steak house in Aspen, Colorado. I took this position for the summer only.

  • Server

    Casa TuaAspen, CO, US
    Jan. 2011 to Jun. 2011 (5 months)

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    Role & Tasks:

    I was a server at a private club within the restaurant that charged guests $10,000 per year for membership. Responsible for high end service and upselling of checks as high as 5 to 10 thousand dollars.

Education
  • Business Management
    Texas A&M
    Sep. 2003 to May. 2008

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    BA Business Management Degree

  • San Marcos High School
Skills

Classic Food / Wine Service

Hospitality / Management Degree

Classic Wine Service Knowledge

Conflict Resolution

OpenTable or other

Customer service

POS Systems

Event Management / Organization

Experience in a Fine Dining Establishment

Experience in a High Volume Environment

Floral Arrangement

Staff education / motivation

Food / Beverage Pairing

Food Preparation Knowledge

TIPS Certified

Food Safety Knowledge

Languages
spanish Fluent
english Fluent
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