Emily Bolles

Lead Server

Location 15h@2xBrooklyn, New York

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Work Experience
  • Lead Server

    Emily
    Aug. 2014 to Present (2 years and 4 months)

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    Role & Tasks:

    ● Answered guest questions about on and off menu selections and made recommendations when requested including information on wine, food items & pairings
    ● Led team members during daily staff meetings about points of service, professional expectations, updates on the menu, and bar changes
    ● Dealt one-on-one with guests on the floor during service and was responsible for all customer service interactions during shift
    ● Gained extensive knowledge on spirits, wine, and local food purveyors
    ● Connected with regulars on a daily basis, helped develop a relationship with people living in the neighborhood and community
    ● Acted as lead liaison between the BOH and FOH before and during service

  • Owner and Founder

    Sturnelle Collection
    Jan. 2013 to Present (3 years and 11 months)
  • Server

    Olympia Provisions
    Aug. 2013 to Jul. 2014 (11 months)

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    Role & Tasks:

    ● Gained extensive knowledge about the Olympic Provisions charcuterie program
    ● Answered questions about menu selections and made recommendations when requested including information on wine, food pairings and charcuterie
    ● Gained knowledge and wine training under the guidance of an advanced sommolier
    ● Maintained a high level of cleanliness and attention to tables & ensured guests were prepared for specific meal courses

  • Substitute Teacher

    Portland Public Schools
    Sep. 2008 to Jan. 2014 (5 years and 4 months)
  • Hostess/ Server

    Clyde Common
    Jun. 2011 to May. 2013 (1 year and 11 months)

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    Role & Tasks:

    ● Maintained knowledge of current menu items, ingredients and preparation methods
    ● Answered questions about menu selections and made recommendations when requested including information on house cocktails, wine and food items
    ● Recorded and confirmed reservations
    ● Greeted guests and communicated about wait times, maximized table turns and rotated seating for maximum guest satisfaction

Education
  • Digital and Film Photography
    International Center of Photography
    Jan. 2015 to Present

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    n/a Degree

  • ECE/Elem Education
    Portland State University
    Sep. 2006 to Aug. 2007

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    M.ed. Degree • GPA: 3.9

  • Educational Studies
    University of Oregon
    Sep. 2001 to Jun. 2005

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    Educational Studies Degree • GPA: 3.0

  • General Studies
    West High
    Sep. 1997 to Jun. 2001

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    GPA: 3.1

Skills

Charcuterie

Dressings

Expediting

Food Styling

Ability To Lift 40+ Lbs

Basic Floor Service

Beer Knowledge

Classic Wine Service Expertise

Classic Wine Service Knowledge

Coffee Knowledge

Spirits/Cocktails Knowledge

Craft Cocktail knowledge

Staff Education

Food & Wine Pairings

Glassware Knowledge

Wine Knowledge

POS Maintenance

Wine Sales Proficiency

Certifications & Courses
  • Wine Essentials
    Institution of Culinary Education
    Jan. 2015 to Mar. 2015
Interests
travel, photography, vintage clothing, art, eating, wine, reading, comedy, socializing, history, music
Languages
spanish Basic
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