Cassidy Burns

Server

Location 15h@2xNew York, New York

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Summary

Friendly and attentive server with a passion for the hospitality industry

Highlights:
• High-energy, positive and personable leader
• Clear and effective communicator
• Passionate about working efficiently
• Driven to attain excellent results
• Motivated self-starter who embraces responsibility
• Exceptional organizational skills

Friendly and attentive server with a passion for the hospitality industry

Highlights:
• High-energy, positive and personable leader
• Clear and effective communicator
• Passionate about working efficiently
• Driven to attain excellent results
• Motivated self-starter who embraces responsibility
• Exceptional organizational skills

Work Experience
  • Server

    Alta LineaNew York, NY, US
    May. 2016 to Oct. 2016 (5 months)

    See Details

    Role & Tasks:

    • Served a diverse clientele at a busy alfresco restaurant at Chelsea’s High Line Hotel
    • Established rapport with guests with friendly and attentive hospitality
    • Assisted guests with order selections making specific recommendations and demonstrating knowledge on menu items, beverages, and wines; Suggested and sold additional items for high check totals
    • Frequently chosen to serve the very busy service bar where my communication skills were key to maintaining organization in an often chaotic environment with a large number of guests

  • Assistant Manager

    Ruby's DinerSan Juan Capistrano, CA, US
    Jan. 2015 to Mar. 2016 (1 year and 1 month)

    See Details

    Role & Tasks:

    • Promoted from Server to Assistant Manager after 3 seasons of employment
    • Improved the overall efficiency of restaurant operations by coordinating with each section of the restaurant to ensure they were all working together and communicating effectively
    • Interfaced with guests to ensure Ruby’s commitment to guest satisfaction and service standards were exceeded
    • Responded to guest complaints and took appropriate actions to solve any issues promptly
    • Bar experience: prep fruit and other garnishes and open bar for oncoming bartender, clean and stock glassware, make drinks and stock bar when bartender is not scheduled

  • Assistant Manager

    Teaberry Frozen Yogurt Cafe
    Oct. 2012 to Dec. 2014 (2 years and 2 months)

    See Details

    Role & Tasks:

    • Managed and supervised team of 12 employees, created weekly schedule, hired and trained new employees, and attended to any and all issues
    • Executed marketing plan by developing promotional content for social media and organizing street teams which increased online presence by 20% on Facebook and brought new customers into store and increased loyalty
    • Created and implemented new system based on incentivizing productivity and cleanliness in the store
    • Maintained exceptional service and encouraged team members to stay attentive to the needs of patrons

  • Server

    Ruby's DinerSan Juan Capistrano, CA, US
    Jun. 2011 to Aug. 2014 (3 years and 2 months)

    See Details

    Role & Tasks:

    Promoted after 3 season of employment to Assistant Manager

Education
  • Communication Studies
    California Polytechnic State University (Cal Poly)
    Sep. 2011 to Dec. 2014
  • San Clemente High School
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