Kathryn McGovern

Server

Location 15h@2xPhiladelphia, PA

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Work Experience
  • Server

    Good Shepherd Penn Partners
    Aug. 2012 to Present (4 years and 4 months)

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    Role & Tasks:

    • Knowledge and understanding of doctor ordered diets and restrictions
    • Verbally take patient menu orders while communicating any dietary limitations as well as additional options
    • Prepare and deliver patient meal trays as well as check back to ensure patient satisfaction

  • Host / Hostess

    Bistro RomanoPhiladelphia, PA, US
    Aug. 2012 to Oct. 2016 (4 years and 2 months)

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    Role & Tasks:

    • Greet every guest immediately upon arrival in a friendly and professional manner
    • Manage OpenTable and coordinate seating to maximize efficiency in the dining room
    • Make or change reservations whether over the phone, via OpenTable or in person
    • Answer phone calls and all questions pertaining to any aspect of the restaurant

  • Bartender

    Republican ClubPhiladelphia, PA, US
    Jun. 2012 to Aug. 2012 (2 months)

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    Role & Tasks:

    • Provided bar and table service in a busy environment of up to 100 people
    • Facilitated opening and closing procedures
    • Performed routine cleaning and restocking.

  • Caterer

    Tastebuds Market and Catering
    May. 2008 to Jul. 2012 (4 years and 2 months)

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    Role & Tasks:

    • Lead daily tasks, such as food preparation, cleaning and customer service
    • Manage financial transactions and nightly cash register balance and close out
    • Prepare customer orders for large corporate catering and private events

Education
Skills

Ability To Lift 40+ Lbs

Basic Floor Service

Coffee Knowledge

Glassware Knowledge

Classic Wine Service Knowledge

Conflict Resolution

OpenTable or other

Customer service

POS Systems

Experience in a Fine Dining Establishment

Experience in a High Volume Environment

Conflict Resolution

Customer Service

Organizations & Volunteer Activity
  • Fleisher Art Memorial
    Member • May. 2015 to Present
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