Katie Carmichael

Bartender

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Work Experience
  • Bartender

    Kangaroo Boxing ClubWashington, DC, US
    Nov. 2014 to Sep. 2016 (1 year and 10 months)

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    Role & Tasks:

    Providing an enjoyable and satisfying experience for all patrons through pleasant and knowledgeable service.
    Managing time in an efficient manner to provide quality service and ensure a profitable dining room
    Using social media and promotions to reach new clientele and retain returning customers.
    Cleaning and stocking bar with liquor, beer, wine and mixers before and after service. Preparing batched cocktails and syrups as needed
    Counting register and safe before and after service; conducting checkouts for servers; and distribute and track cash payments to vendors and staff.
    Counting inventory to maintain a well stocked bar and track profits.
    Training new staff to follow restaurant guidelines, prepare cocktails, and understand and use POS system properly.

  • Server

    DC ReynoldsWashington, DC, US
    Feb. 2014 to Nov. 2014 (9 months)

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    Role & Tasks:

    Providing an enjoyable and satisfying experience for all patrons through pleasant and knowledgeable service.
    Managing time in an efficient manner to provide quality service and ensure a profitable dining room
    Using social media and promotions to reach new clientele and retain returning customers.
    Training new staff to follow restaurant guidelines and understand and use POS system properly.

  • Office Assistant

    Oakwood Worldwide
    Jul. 2011 to Feb. 2014 (2 years and 7 months)

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    Role & Tasks:

    Guest service representative for corporate housing community. Duties include:
    Responsible for a wide range of clerical duties including answering phones, compiling and preparing reports, faxing, preparing shipments, processing and distributing mail.
    Assisting with billing by preparing invoices and receipts, processing payments, and resolving billing issues.
    Responsible for training new office employees in protocol and policies.
    Responsible for guest relations of tenants including placing service requests for maintenance, adjusting reservations, addressing questions or concerns involving reservations, apartment issues, State Department lodging protocol and restrictions/requirements.
    Data entry of guest information, accommodation requests, entry of specific billing requests in reservation system, and logging all packages, invoices, and delinquent payments into Excel.
    Office Equipment Support – Basic printer and PC troubleshooting.
    Maintaining and updating insurance certificates for vendors.
    Managing and creating contracts for conference rooms. Responsible for touring and booking conference rooms as well as processing payments for various rooms and their amenities.

    Awards:
    Guest Service Representative of the Year 2013
  • Bartender

    The VogueIndianapolis, IN, US
    Apr. 2010 to Jun. 2011 (1 year and 2 months)

    See Details

    Role & Tasks:

    Providing an enjoyable and satisfying experience for all patrons through pleasant and knowledgeable service.
    Managing time in an efficient manner to provide quality service and ensure a profitable dining room
    Using social media and promotions to reach new clientele and retain returning customers.
    Cleaning and stocking bar with liquor, beer, wine and mixers before and after service. Preparing batched cocktails and syrups as needed
    Counting register and safe before and after service; conducting checkouts for servers; and distribute and track cash payments to vendors and staff.

Skills

Basic Floor Service

Beer Knowledge

Spirits/Cocktails Knowledge

Craft Cocktail knowledge

Food & Wine Pairings

Glassware Knowledge

Inventory

Customer service

POS Systems

Event Management / Organization

Experience in a High Volume Environment

Staff education / motivation

Food / Beverage Pairing

Staffing / scheduling

Customer Service

Social Media

Microsoft Office

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