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Server
Entertainment Cruises - Baltimore
561 Light Street, Baltimore, MD 21202
Server at Entertainment Cruises - Baltimore

Server at Entertainment Cruises - Baltimore

Entertainment Cruises - Baltimore More Info

Part Time • Hourly (Based on Experience)
Expired on Apr 4, 2018

Sorry, this job expired on Apr 4, 2018. Below are other jobs that may be of interest to you.

Requirements

0-1 years


Job Details
POSITION DESCRIPTION
Job title: Server
Department: Food & Beverage
FLSA status: Non-exempt
Reports to: Restaurant Manager/ Supervisor on duty
 
Job Summary: Inspired by a commitment to excellence, servers at our Company* create unforgettable memories for our guests. The successful server is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.
 
Essential Functions:
• Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
• Greet guests and serve food and beverages in a timely fashion
• Accurately take orders and enter them into the point of sale system
• Maintain the cleanliness and safety of all common areas and service stations
• Participate in the celebration and entertainment experience of the guest
• Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture
• Accurately collect payment from guests for on-board purchases
• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest
 
Additional Responsibilities:
• Be prepared to begin work at scheduled time
• Maintain uniform and personal grooming in compliance with appearance standards
• Assist with the warm and efficient greeting and seating of guests when they arrive
• Other duties as assigned by the manager or supervisor on duty
 
Accountabilities:
The successful server will facilitate an unforgettable experience for their guests, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and comparative beverage sales.
 
Job Specifications / Qualifications:
• One (1) year experience in high volume restaurant preferred
• High School Diploma (or GED or High School Equivalence Certificate) preferred
• Energetic and enthusiastic personality essential
• Must be able to effectively understand and convey written and verbal information to guests and coworkers
• Must possess a service orientation – actively looking for ways to help others
• Basic computer skills are required
• Will work for extended periods without sitting
• Required to lift furniture and other heavy items such as dishes up and down stairs
• Will be required to be available for work on all major holidays
• Must meet minimum state age requirements
 

Required Skills

Basic Floor Service

Beer Knowledge

Classic Wine Service Knowledge

Classic Wine Service Knowledge

Customer service

Experience in a Fine Dining Establishment

Experience in a High Volume Environment


View Job Description

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Cruise Line, Entertainment Venue, Event, Event Catering, Special Events Company

Part of Entertainment Cruises

Entertainment Cruises is the largest dining cruise company in the United States. Headquartered in Chicago, Entertainment Cruises now serves 1.5 million guests annually with a fleet of 30 ships in cities that include Baltimore; Boston; Chicago; National Harbor, MD; Norfolk, VA; Philadelphia; New York; Fort Lauderdale; Miami; Boca Raton; Palm Beach; and Washington, D.C. From luxury dining cruises and skyline tours to speedboat excursions, Entertainment Cruises maintains an impressive portfolio of vessels and brands which includes Odyssey Cruises, Spirit Cruises, Mystic Blue Cruises, Bateaux New York, Seadog Cruises, Elite Private Yachts, Potomac River Boat Company and Windridge Yacht Charters. The brands are collectively defined by operational excellence, superior service, quality entertainment, exceptional views and an unwavering commitment to delivering high-value, high-enjoyment experiences. For more information, visit entertainmentcruises.com or call (866) 845-7245.

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