General Manager

Location: Hotel Figueroa, 939 S Figueroa St, Los Angeles, CA 90015 Department: Food & Beverage Reports To: Director of Food & Beverage / Hotel General Manager Employment Type: Full-Time, Exempt Compensation: $95,000–$100,000 annually, plus performance-based bonus

Florence by the Water is a refined Italian restaurant at the historic Hotel Figueroa in Downtown Los Angeles, set poolside within the hotel's iconic courtyard. From the team behind Florence Osteria & Piano Bar and L'Antica Pizzeria Da Michele, the restaurant brings a coastal Tuscan-inspired menu, handmade pastas, and a refined yet vibrant dining atmosphere to one of DTLA's most storied properties. We are seeking an experienced, hospitality-driven General Manager to lead all aspects of restaurant operations and deliver an exceptional guest experience consistent with the brand's Italian culinary heritage.

• Oversee daily front- and back-of-house operations for dinner service, ensuring smooth, high-quality execution across all shifts
• Partner with the Executive Chef and culinary leadership on menu execution, food quality, and consistency
• Recruit, train, schedule, and manage front-of-house staff, including servers, bartenders, hosts, and support staff
• Manage full P&L responsibility, including labor costs, COGS, budgeting, and revenue targets
• Ensure compliance with health, safety, and alcohol service regulations (ServSafe, RBS, LA County health codes)
• Maintain elevated guest service standards, resolving escalated guest concerns promptly and professionally
• Coordinate with hotel departments (events, marketing, front office) on private events, reservations, and promotions tied to the poolside venue
• Manage vendor relationships, inventory, and purchasing
• Monitor sales, guest feedback, and operational KPIs to drive continuous improvement
• Uphold the brand's Italian hospitality standards and refined, romantic dining atmosphere
• Support marketing and social media initiatives in partnership with hotel and brand leadership

• 5+ years of progressive restaurant management experience, including at least 2 years as a General Manager or Assistant GM in an upscale, full-service, or hotel-affiliated restaurant
• Experience with Italian or Mediterranean cuisine concepts strongly preferred
• Strong financial acumen: P&L management, budgeting, labor forecasting
• Working knowledge of POS systems, scheduling software, and inventory management tools
• California Food Handler Card and RBS (Responsible Beverage Service) certification required (or ability to obtain upon hire)
• Excellent leadership, communication, and conflict-resolution skills
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Bachelor's degree in Hospitality Management, Business, or related field preferred (equivalent experience considered)

• $95,000–$100,000 annual salary, plus performance-based bonus
• Health Insurance 
• Paid time off and holiday pay
• Hotel and dining discounts across The Unbound Collection by Hyatt portfolio
• Career growth opportunities within a growing hospitality restaurant group

Florence by the Water / Hotel Figueroa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.