Food Runner

Who WE are:

Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated
for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success.

Who WE are looking for:

A Food Runner supports the waitstaff by delivering food and beverages from the kitchen or bar to the correct tables quickly and accurately. They help ensure orders are complete, assist with clearing and resetting tables, and communicate guest needs to the team, all while maintaining efficient and friendly service in a fast-paced environment.

 Job titles similar to this role include:

• Food Expeditor

What is expected of YOU:

• Assist customers with their orders by explaining specials, meals, and drinks, and make recommendations.
• Deliver food orders to a variety of customers in a timely manner.
• Accurately explain food orders to chefs, with specific attention to allergies and special requests.
• Help the wait staff set up tables by placing appropriate tableware, eating utensils, decorations, and napkins.
• Uphold our food health safety and sanitation principles.
• Occasionally check on customers to handle any impromptu requests or issues.
• Remove dirty dishes from the table.
• Inform management of customer feedback
• Deliver food orders to customers quickly and accurately
• Uphold sanitation and food safety principles
• Bus tables by removing dirty dishes and trash
• Check in with customers to ensure their experience is satisfactory
• Relay reports of customer satisfaction to the management and relevant parties
• Ensure patrons have all the appropriate tableware they need to properly enjoy their food
• Assist setting up tables before service with appropriate utensils, napkins and decorations
• Handle various impromptu requests from customers

Experience YOU will need:

• Excellent ability to communicate effectively with kitchen staff and servers to ensure accurate and timely food delivery.
• Demonstrated experience in providing good customer service, with a focus on delivering a positive dining experience.
• Proven capability to remain calm and professional in a fast-paced, high-pressure environment.
• Experience in handling multiple tasks simultaneously while maintaining efficiency and attention to detail.
• Ability to work collaboratively with other team members to achieve common goals and maintain smooth operations.
• Experience adapting to changing conditions and demands, including managing unexpected issues or high volumes of orders

Physical Requirements:

• Regularly lift and carry trays or plates of food.
• Navigate through crowded or tight spaces.
• Stand and walk for extended periods.
• Bend, stoop, and reach to deliver orders to tables promptly.
• Maintain agility and balance while moving between the kitchen and dining areas.
• Ensure the safe and accurate delivery of meals to support the smooth functioning of restaurant service.

• Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.

Benefits/Perks:

• Medical, Dental, Vision
• 401K: Matches 50% of your contribution, up to 4% of eligible contribution
• Educational Tuition Reimbursement
• Ventra Program, EAP programs, etc.
• Family dinners

Company Statement on EOAA:

American Place Casino is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.